A white screen I try to login microsoft store

For the white screen is ok now. I manage to log in by keep printing pdf to see what is in the white screen and can login to xbox live however, The login xbox live keep on appear and I still cannot play the game.

It keep asking me to login to xbox live.

Hi, Gohanslams! thank you for writing in.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you've been experiencing issues with your console.

Doing a soft factory reset on your console should take care of this issue.

To do this:

- Turn your console off.

- Unplug all external storage units from the console's USB ports.

- Turn your console on.

- Go to Settings > System > Console Info > Reset console > Keep games and apps.

Just keep in mind you will need an internet connection and your account details (email and password) to complete this process.

*** Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. If your console has been constantly connected to the internet and Xbox Live services, your saved data should be backed up on the cloud.

I hope this helps! please let me know if you have any questions.

I used the advice in this included thread successfully - having seen the issue yesterday (looks close to your description)

https://answers.microsoft.com/en-us...98-94155a949e0e?page=2&rtAction=1655635323882

I have the same issue with my series x with a white screen at my account login. I've tried resetting my console (twice), but the issue remains. I will get logged in with the Xbox app for the initial login after resetting, but subsequent logins are back to a white screen. Is there any other way to fix this issue than a soft reset?

Have used the "Report a Problem app from Microsoft Store on an Xbox Console." app. On the Xbox, with PC keyboard of course.

I submitted twice as the advice was to navigate to the relevant screen and press the Xbox button then report.

The app does not show tickets raised and the first time I was logged off. So I repeated the process! logged on second time.

I do not have ticket number(s) as yet. It doesn't present to screen.

Title is : "[Xbox Forums] White login Dialogue at sign in for specific account. Other accounts login normally."