A visual/crashing issue...

ben0413 · Aug 18, 2015

I got windows 10, signed in and connected to my xbox one without a problem. The network test read fine for all 4 quality settings. However, when I try to stream, it says connecting and shows the green xbox screen for a second and then i lose visual, but
it at least appears irs streaming still bc you can hear the audio of the game. Comments? Anyone else have this problem, need help!

:)

gds1972 · Aug 18, 2015

Crazy Visual issue

Hi

From the way you describe neither the Xbox One or 360 working on any of the thee HDMI ports would make me think its probably not an issue with the consoles but maybe a TV or issue with the HDMI lead.

Firstly with your console plugged into the TV it works on check your settings for colour output and colout depth.

If you have not done so go to the web site for your TV manufacturer to see if there is a software update available there for your TV, next try carrying out a factory reset on your TV. After trying each step try using your console again using a known good
lead.

support.xbox.com/.../adjust-display-settings

RC CHRONIC HAZE · Aug 18, 2015

Crazy Visual issue

For some reason neither my xbox one or my old 360 will work on any of the 3 HDMI ports on my tv. I've had this Xbox One for a little more than 2 years and have never had a problem with it. My cable box works just fine on HDMI port 1. My Xbox one and 360
both work perfectly fine on the living room tv. I've tried all 3 HDMI ports on my tv, I tried hard resetting the xbox, i tried booting into low res mode, and I tried a different HDMI cord. None of these work on my bedroom tv. This Xbox has always been on this
tv. Why would it work on another tv, but not on this one all of a sudden?

ben0413 · Aug 18, 2015

Also my games list doesnt update, only shows 2 games that i havent played in a while, none of the ones i have played most.

ben0413

Also my games list doesnt update, only shows 2 games that i havent played in a while, none of the ones i have played most.

ArminatorX

Green dots appearing are usually a sign of a faulty HDMI connection.

If you reduce the resolution to 720p, less data has to go through the cable, which might cause the cable to "work".

Please try the cable on a different device that displays 1080p, or try a different cable on your console to the TV. Or maybe the cable just jiggled itself out of the plug a little bit.

Just try unplugging and re-plugging the cable, try a different cable and see if that gets rid of the green dots.

WPAK

Hi there,

to determine what is causing the issue, I would advise to connect the console to a different TV/Monitor (to rule out the TV)

and to try a different HDMI cable (to rule out the HDMI Cable)

Trying these different setups will result you are able to determine what part in the setup is causing the issue.

When you determined what part is causing the issue then you can take steps to solve it. Like setting up a console repair request, replacing the HDMI cable etc.

Let us know the results

gds1972

Hi

From the way you describe neither the Xbox One or 360 working on any of the thee HDMI ports would make me think its probably not an issue with the consoles but maybe a TV or issue with the HDMI lead.

Firstly with your console plugged into the TV it works on check your settings for colour output and colout depth.

If you have not done so go to the web site for your TV manufacturer to see if there is a software update available there for your TV, next try carrying out a factory reset on your TV. After trying each step try using your console again using a known good
lead.

support.xbox.com/.../adjust-display-settings

Shruthi.Shankar

Hi,

I was able to do remote debugging using visual studio 2017. This issue of remote debugging failure is seen only in 2015 visual studio.

So I migrated from visual studio 2015 to visual studio 2017, which solved the issue.

A visual/crashing issue...