A/V Audio Adapter and HDMI cable problem (won't work at the same time!)

Hello Xbox Support.

I have been playing Xbox 360 with speakers since I know of, and recently I've bought a Turtle Beach headset. Since I have an Xbox 360 Elite, the regular 360 Audio adapter doesn't fit, and I had to buy a new, thinner audio adapter. This is not an official
Microsoft one, but it seems to work just fine. The problem is, when I plug in the A/V audio adapter, the HDMI output on my screen disappears, and turns into a black screen. I don't know what kind of problem this is, but once I plug A/V with HDMI, no screen
output is achieved.

Please may I have a rapid response to this, as I paid good money for the headset and the adapter, and I don't want it to go to waste.

PS: This is on a full HD monitor. and there are no problems without the A/V with output.

Kind regards,

Kevin () <- Gamertag

:)

 

Audio is looping and no video hdmi

You should purchase the thin A/V HDMI audio adapter cable. The 360 is not designed to allow for a conventional AV cable and an HDMI cable to be attached at the same time.

 

Rocksmith cabling flaw??

Hi actually it's not a flaw, the A/V cable is designed that way to stop you having both the HDMI and A/V cables connected at the same time. You would need to buy the Digital Audio adapter.

 

Bump. Please need some help.

 

you would need something like this:
ecx.images-amazon.com/.../31f9cxDOm%2BL._SL500_AA300_.jpg

 

Hi Davemcfly85, I have it. When I plug the A/V Audio adapter in (what you just linked me) the monitor goes blank and the console restarts.

Please reply back thanks.

 

sorry I do not have a 360 at the moment so I cannot even try to duplicate what you are experiencing, I would try contacting support either by phone or twitter/chat.

 

Ok thanks. Anyone else have some suggestions?

 

[quote user="TheKevinFang"]Since I have an Xbox 360 Elite, the regular 360 Audio adapter doesn't fit, and I had to buy a new, thinner audio adapter. This is not an official Microsoft one, but it seems to work just fine. The problem is, when I plug in the
A/V audio adapter, the HDMI output on my screen disappears, and turns into a black screen.[/quote]

By "regular Audio adapter" you must mean the Audio/Video adapter...? It sounds like your third party audio adapter is not wired correctly, so the Xbox 360 is seeing it as an A/V adapter. Since you can't have two video cables connected at the same time,
the HDMI output won't work at the same time.

Since Microsoft is no longer selling the combo pack of HDMI cable & audio adapter, I think your only option is to return the audio adapter you bought and try a different third party version.

(The 360 Elite I bought in 2007 came with the official Microsoft audio adapter, and it fits alongside the HDMI cable. Did they stop bundling that at some point?)

 

It is similar to this one:

www.ebay.co.uk/.../320862890929

It is in the Turtle Beach X12 video setup thingy, and it's supposed to work. I have no idea why I'm plugging it in A/V.

What do you mean by "Fits alongside the HDMI cable"?

 

Hi again, this is the exact one:

www.ebay.co.uk/.../290869151386

 

Bump. Is it the audio adapter problem (faulty)? Or is it because two video cables are plugged in at once?

How do I deal with it? That's what it said on the Turtle Beach manual.