A specified logon session does not exist.

Eric in Springfield · Nov 21, 2019

I suffered a major PC crash this past summer. Tonight, I finally reloaded the first Age of Empires Definitive Edition. Before I could do that, I had to update Windows.

I opened the AoE app, and it asked me to sign in to Xbox Live. After entering my email account and password, I received an error message which read, "A specified logon session does not exist. It may have already been terminated."

I tried signing in with the Xbox Console Companion app, but I had the same result.

I tried to install the Xbox Console Companion app Beta Version, but I received an error message that said, "We encountered an error. Please try signing in again later. I waited over 30 minutes, tried again, and received the same error message.

I rebooted my computer, and went through everything again, and had the same results.

What's next?

:)

TRAPOUL80

Contact xbox support and state your problem directly to them.

https://support.xbox.com/en-US/contact-us

Caddac_

Hello Andre, option 1 didn't work. It won't even let me sign in to the Microsoft Store app.

Option 2 however did work, I was able to login.

What should I do next?

Andre for Directly

Hi Caddac_

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Option 1:

Open Start > Settings > Accounts > Your info

Click sign in with a local account instead

Enter your current password

Click Next

Enter a name, password, confirm it, enter a hint

Click Next

Click Sign out and Finish

Sign into the account

Open Start > Settings > Accounts > Your info

Click sign in with a Microsoft account instead

Enter the email address of the account you want to use

Click Next

Enter your Microsoft Account password

Enter the current Local account password used to sign into the account

Click Next and you should be signed in with the new account.

Option 2:

Could you confirm if this also happens in the default Administrator account?

Open Start

Type: cmd

Right click CMD

Click Run as administrator

At the command prompt, type:

net user administrator /active:yes

Hit Enter

Close command prompt, restart, then try signing into the Administrator account.

Try signing into the Xbox beta app again.

Andre for Directly

It seems like this is a user profile corruption issue.

It would best of your create an entirely new user account, backup your files in the old account and restore them in the new account.

Step 1: Create a new user account:

https://www.groovypost.com/howto/create-manage-...

Step 2: Backup and restore your files:

http://answers.microsoft.com/en-us/windows/wiki...

Information in the above link is sourced from a trusted Microsoft MVP blog.

XBF Leo G

Hello Urthor,

Thank you for posting on the Xbox forums. We understand that you are unable to log in to the Xbox (beta) App on your desktop. We recommend making sure that Windows 10 is up to date. Also, you can try performing a clean boot. We have
a forum thread that contains several different issues and solutions for the Xbox (beta) App. This particular situation is also covered in the thread. We recommend trying out the solutions in this thread, and be sure to let us know the results!

A specified logon session does not exist.