A setting was switched on that I didn't switch on and would like my money back!

Discus and support A setting was switched on that I didn't switch on and would like my money back! in XBoX Games and Apps to solve the problem; Recently we were charged for a 12month xbox live subscription. Although I have not purchased a xbox live subscription in about a year. I went to check... Discussion in 'XBoX Games and Apps' started by John Michael Mazzotti, Mar 7, 2019.

  1. A setting was switched on that I didn't switch on and would like my money back!


    Recently we were charged for a 12month xbox live subscription. Although I have not purchased a xbox live subscription in about a year. I went to check in order history and when I went to settings the recurring purchase setting had been turned on
    I have never switched that setting on. I was enraged with the fact that Microsoft has unrightfully charged me for a purchase I had not made and made a setting I didn't even know existed turned on without my consent. I demand a refund and would like to talk
    to a Microsoft person about this issue. Can I fix this?

    :)
     
    John Michael Mazzotti, Mar 7, 2019
    #1
  2. Smwutches Win User

    A setting was switched on that I didn't switch on and would like my money back!

    If you purchased your previously subscription directly through Xbox, it does warn you that auto-renewal will be turned on once you confirm the purchase.

    For a refund, you would need to submit a refund request. If you would like to speak to support directly, you can request
    a call back at http://support.xbox.com/contact-us
  3. XBF George L Win User

    A setting was switched on that I didn't switch on and would like my money back!

    Hello!

    Thanks for reaching out to us here on the forums with this situation. I understand you have been charged for a subscription that you did not intend to automatically renew. I suggest you go to

    Microsoft Account Services & Subscriptions Page
    and make sure that your subscription is still active or if you need to turn off automatic renewal or cancel it. You can also fill out an Xbox
    Refund Request form
    with the details and see about trying to recover the money. For the refund request form you will need your Order Number, you can find that here.
    Microsoft Account Order History. Hope this helps.
  4. Droxcy Win User

    Microsoft Points Due To Change To Real Money

    Well stuff all over the internet is usually always rumors..If they didn't announce it at E3 that they are switching to money then it's probably not happening because this is the time they would announce something like that.
  5. Kotua Win User

    Paypal was charged, rather than using Account Money

    I used the console. The payment option was on the prepaid money, but it would say I didn't have enough for taxes, so I switched it to paypal.
  6. Joel Galan1 Win User

    Why can't I play modern warfare 3 story mode when I purchased the pre order 2 months ago

    I already asked my bank. I wasn't given my money back. So I purchased the game to find out I didn't purchase the game n I lost 108 bucks. Yeah some ****. I'm switching to Playstation forget xbox.
Thema:

A setting was switched on that I didn't switch on and would like my money back!

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