A Rewards Story Punchcard issue

Discus and support A Rewards Story Punchcard issue in XBoX Rewards & Social to solve the problem; I purchased an Black Ops 3 which is listed as eligible on the Past part of A Rewards Story but my punchcard doesnt show it as punched. I have waited... Discussion in 'XBoX Rewards & Social' started by TheTriad420, Dec 8, 2016.

  1. TheTriad420
    TheTriad420 Guest

    A Rewards Story Punchcard issue


    I purchased an Black Ops 3 which is listed as eligible on the Past part of A Rewards Story but my punchcard doesnt show it as punched. I have waited over 96 hrs and a purchase i made that was eligible for the Future part shows but not the Past part. What
    should i do to get this fixed.

    :)
     
    TheTriad420, Dec 8, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    XBLRewards8, Dec 8, 2016
    #2
  3. TheTriad420
    TheTriad420 Guest
    A Rewards Story Punchcard Issue

    I bought Final Fantasy XV as the final purchase I need for the Punchcard and it's been 96 hours and still no punches. Can someone help with this issue. Ty
     
    TheTriad420, Dec 8, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    A Rewards Story Punchcard issue

    Hello TheTriad420,

    I can confirm that it looks like this purchase was not properly allocated to the offer. We will alert our platform team and have them investigate right away. Apologies for the inconvenience. When they update us with why this is occurring, we'll let you know
    on this post.
     
    XBLRewards8, Dec 9, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello TheTriad420,

    We have identified the cause for this issue and are deploying a fix. You should see your progress for this purchase in the next 96 hours. Apologies for the confusion.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    A Rewards Story Punchcard Issue

    Hello TheTriad420,

    Apologies for the inconvenience. We will adjust your punchcard for this purchase. You should see the changes within 1-3 days.
  7. XBLRewards8 Win User

    A Rewards Story Punchcard Issue

  8. XBLRewards8 Win User

    A Rewards Story Punchcard issue

    Hello TheTriad420,

    We have identified the cause for this issue and are deploying a fix. You should see your progress for this purchase in the next 96 hours. Apologies for the confusion.
  9. XBLRewards8 Win User

    A Rewards Story Punchcard issue

    Hello TheTriad420,

    I can confirm that it looks like this purchase was not properly allocated to the offer. We will alert our platform team and have them investigate right away. Apologies for the inconvenience. When they update us with why this is occurring, we'll let you know
    on this post.
  10. XBLRewards8 Win User

    A Rewards Story Punchcard issue repost

    Hello TheTriad420,

    It looks like the system did not automatically update your account when our fix was deployed. Apologies for the inconvenience. We will manually input your purchase and you should see this change reflected in the next 96 hours.
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A Rewards Story Punchcard issue

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