A Regrettable experience

So since the first few days of the console (I have day one release), occasionally discs wouldn't work - you had to try twice each time; it was annoying, but put it down to software issues.

Since that point it's suddenly got worse - I've been playing DLC (FIFA) so not noticed, but when I've tried to play DVDs they don't work at all; these are brand new DVDs and BluRays, not a chance of the disc being at fault.

So go online and do a service? Seems like a good plan, but having typed up the problem 4 times and the site crashing, i'm now fed up. All their service centre does is crash or says:

[table][tr][td]An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.[/td][/tr][/table]

Considering the Customer Service experience I had just getting the damn thing to my door (having ordered in June, and apparently moving within the 6 months was a bizarre unmanageable issue), I'm reluctant to speak to someone on the phone and get fobbed off
again - last time I spoke to them the woman told me "No - you have never rang us before" on the 6th time of ringing.

I've had XBox since it came out, never had a PS past the PS1, so I guess I've been pretty loyal to MS - but I'm now at the point where I'm fed up of defending them, and I'm fed up of Microsoft and a £500 console that doesn't work and is an absolute nightmare
to get fixed or whatever.

I'm very confident they don't even care. I'm also very confident I'm not alone on the issue.

:)

 

xbox one home customization

thanks alot for your answer! that is regrettable, but it's the sad truth

 

How do you eat yours ???

In the (regrettable) world of Call of Duty, Kill/Death ratios mean everything.

 

StrokeMyBadger, you are not alone. I feel your pain. I don't want to go into further detail as the Ambassadors have threatened to report me for simply stating my experiences or letting others know of the details of the pain that I've felt... Sad really..

 

Hi Stroke- can you try the Service site with another Browser? I use the latest version of Chrome, with no addons, and I can get in and manage my service center. Maybe that will help.

Worst case is you will have to use the phone support.

Also have you tried to clear your systems cache and do a hard reboot? Worth a shot at this point. With the console on, press and hold the power button on the console for 5 seconds until it shuts off. Unplug the power supply, wait about 30 seconds and then
plug it in and reboot. You should see the green splash screen upon reboot. It may take a minute to boot all the way to the home screen. Try that out.

 

BusGod - I use Chrome and I can get in fine. I have web dev knowledge and it's a server side or script error, not browser based.

I've tried everything in the vain attempt that it would be software related, and it has four different phases when you insert a disc:

a) Nothing happens, not a single peep. Disc goes in and silence - Xbox doesn't even recognise a disc is inserted

b) Occasionally the above happens, and the prompt says the disc is unreadable (does this for BR, XB1 and DVD)

c) The drive makes a noisy vibration sound and tells you the disc is unreadable

d) The disc works, but with noise

The odds of 'd' occurring have reduced severely as of late.

It's good that at least JDangles shares the pain, and I'm not on my own.

Someone within MS needs a kick in the delicates - how can it be that hard to get a product that actually works - Blue Ray has been around for quite some time now, so it's not like it's experimental tech!

 

Just to demonstrate, here's a quick run of trying the disc 3 or 4 times

 

Even if you got a working one this gen xbox it pitiful compared to xbox past. It's lacking to many great xbox features just to put in novelty ones.

 

I've been severely disappointed with the demise of the 'instant' menu - you can't pause an online game to check who's online, or to read a message, any of that stuff. Achievements aren't worth looking at because it has to load up and extra "program" which
isn't user friendly.

It's amazing how much the faults stand out when something goes wrong and you're not making the excuses for them in your own head...

 

Stroke- I agree- I am hopeful the next update (feb 11th & March 4th) improves the UI interface. Loading the achievements reminds me of how it was on the PS3 and I never cared for that.

I don't mind the tiles in the new dashboard, I just which I could customize them more, instead of the basic pinning. I think they heard- the community response has been solid. Even with some of the community discontent, I think the future improvements and
possibilities for both consoles (yes even my PS4 ) are exciting!!!