A profile change has occurred message while gaming XBox One

Discus and support A profile change has occurred message while gaming XBox One in XBoX on Consoles to solve the problem; This started a few weeks ago (May 2021). While gaming I get a dialogue box that says a profile change has occurred and the device will take me back to... Discussion in 'XBoX on Consoles' started by Patricia Q Campbell, May 24, 2021.

  1. A profile change has occurred message while gaming XBox One


    This started a few weeks ago (May 2021). While gaming I get a dialogue box that says a profile change has occurred and the device will take me back to the title screen. It's now happening more often with any game I try to play and I keep losing my save games. None of the current support answers online are helping as all of the links are broken. Since Microsoft clearly doesn't want to offer any kind of support right now, I'm hoping someone here can advise. All games have become unplayable.

    :)
     
    Patricia Q Campbell, May 24, 2021
    #1
  2. XBF Zineb F Win User

    A profile change has occurred message while gaming XBox One

    We recommend going over the following troubleshooting steps:

    Access Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    After the troubleshooting steps, you will need to log into the link provided below to sign your account out of any suspicious console ad make sure you have the account on your console only for extra precaution.

    The link: Microsoft account | Devices
  3. Jane Doe XBL Win User

    I've got a serious problem here...

    Your solution has worked for me! I had no idea that this was a somewhat known glitch, kind of like the "A sign in change has occurred" message that sometimes pops up in the 2nd and 3rd game even if you didn't change profiles. (That one is annoying, but it
    doesn't cause any major trouble.)

    Thanks for the help.
  4. Yin-6E82096A-F928-4B Win User

    Avatar awards from games are gone.

    It's also worth noting that her gamer picture has reset to the default avatar picture for all features throughout Xbox.com. On the Xbox 360, her gamer pictures appears as it regularly does, at least from the friend list.

    I suggested that she delete and redownload her Xbox profile to her Xbox, but an error occurs when she attempts to delete the profile from her Xbox; the message is the standard 'an error occurred while performing that action'
  5. XBF Leonzo G Win User

    "An error has occurred. Please try again." message appeared while changing Xbox Gamertag

    Hello MinemonGamerPlayz!

    Thank you very much for bringing this issue to our attention. We need to get a few more details together in order to ensure we provide the best solution for this issue. Are you attempting to change the Xbox gamertag through an Xbox One, Xbox 360 or at Xbox.com?
    This article entitled
    How to change your Xbox gamertag
    provides steps on changing the Xbox gamertag on all platforms. We suggest attempting to use the website if the consoles are providing the error message. Be sure to let us know the results!
  6. Miss Kleo Win User

    Cannot play Mass Effect 3 using certain profile.

    Hey Tyrantis! Is this only Mass Effect 3 that you experience this issue with? Or has this occurred in any other games? Also, does this issue persist on your profile while not connected to Xbox LIVE?
Thema:

A profile change has occurred message while gaming XBox One

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