A Problem with sign-in

StartlingTree2 · Nov 22, 2014

Hello,

not sure if this is the place to put this, but WTH.

So, for the past 19 months, I've not been able to access my hotmail account which is associated with my "real" account.

It says that somebody may be using my account, but I'm not buying it. I can't use any of the retrieval methods (email code, personal info form) and so I am unable to log into Live to change the email address. This creates a cycle of rage and frustration.
Also, I can't contact the phone support in my region (only their answering bot, which told me to go fill the form mentioned above). To add to my misery, when I contact the email support, it takes them over a month to answer. I think I've exhausted all my options.
So, any suggestions?

Every bit of help is appreciated.

Thanks

:)

Malacath · Nov 22, 2014

Problem with passkey sign-in

[quote user="onyx62is"]

Have you set your console as your Home console and your friends as the away one? If not, perhaps that is the issue. You can check by going to Settings>Home Console (the Home button is the bottom green button on the left side).

[/quote]

Thanks.

No I hadn't. I'll give that a try.

Come to think of it my friends console was the first one I used because I didn't have my own console until yesterday. Maybe his console was set as my home console?

In any case I'll set my own console as home and will try the passkey next time i'm at my friends house.

onyxishere · Nov 22, 2014

Problem with passkey sign-in

Have you set your console as your Home console and your friends as the away one? If not, perhaps that is the issue. You can check by going to Settings>Home Console (the Home button is the bottom green button on the left side).

You Like Tyson · Nov 24, 2014

If you still know the email address, Go to hotmail and try the "Forgot password" option, and if they ask for security questions, if you know them, then go from there, usually you setup emails with backup emails and phone numbers for emergencies, so they
should send a message to your backups, verifying it.

TrippIE · Oct 31, 2018

If those steps do not work go here. This website is primarily for MSA issues such as the one you have.

windows.microsoft.com/.../account-temporarily-blocked You must sign into a different account and go from there. Someone at Microsoft will be able to help you out.

Metroxylin

having the same problem here. Been going on a few days now.

http://windowsreport.com/xbox-sign-in-error-0x87dd0006/

I had the same problem I went to that link and did all the steps the controller update is the one that finally worked,even though it said my controller was up to date I hit update anyways and it worked immediately. Pass it on

WoodenBull93641

having the same problem here. Been going on a few days now.

ShannonD666

have you found a solution? mine is doing the same but it isn't showing the message, the message comes up for less than a second then goes again. I've been trying to sign in since last night. I've done everything people have told me like cold starting it,
resetting it and unplugging everything.

excelboy78

disconnect your internet, boot your console, once booted remove the profile and full shut down. Once powered down reconnect Internet and reboot console and when back up add your profile back

if this doesn't work, factory reset from system settings>console info

i have the same issue on Xbox One X, auto off after 3 to 4 min, did the factory reset, its auto off on 50%, do it few times also auto off at 50%. Then i do the OSU 1, its auto off at 86%.... i only got the OSU 1 file, dont have the OSU 2 file.

Sinnix

Call 1-800-4MY-XBOX or visit the support forums for help. You can find a link in the Technical Support thread at the top of the Canadian forums.

A Problem with sign-in