A must read!

So guess what GENTS! I bought my X1 back in December...well beginning of march I sent off my Xbox1 due to the disc failure read...and got a new one sent to me VIA advanced exchange. When I got the new one....I immediately thought to myself...I better purchase
the extended plan....so I bought it and it showed that my console was covered until April 2017. It showed the coverage on under my managing devices. All this took place on the 7th...I bought the extended plan March 8th...well today I looked on my account and
it shows my xbox coverage is due to expire Dec 24th....of this year. So, I called and spoke to them for 1 hour. They have absolutely no showing of me buying the extended plan. I provided the transaction number, the exact amount, the date purchased, and etc....even
that it read "Microsoft.com equipment" ...anyways they still have no record of me buying it...so they upgraded the call to the escalation team...and they are to get back with me VIA email in 1-2 weeks..on the outcome...Who guesses that I end up getting ***
out of this deal? It clearly shows on my bank account record the debit, but they are having such an issue with locating it? So, I had a defective console, and bought the extended plan...and have/had issues with both....Makes you reconsider Microsoft a little?
It actually infuriates me that this happens...with dropping the amount of money we do into these consoles...and then have to buy the extended plan to cover our tales....

:)

 

A Must Read Thread

I'm back and here to try and revive this section. Xbox forums needs it.

 

A Must Read Thread

Think I recognize more GT's from this thread than that other one..

And would agree with the comments above about the reduction in people playing these days.

 

Not sure what exactly this has to do with managing your account on xbox one, but if the outcome isnt satisfactory you should dispute the charge with your bank.