A lost the ownership to my game after I bought gamepass.

Hello, Ben. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Would you please just confirm that the ARK purchase is showing as completed on your Microsoft account order history?

https://account.microsoft.com/billing/orders

If it is showing as completed, rest assured that you did not lost the game ownership. Please try to reinstall the game.

Feel free to ask back any question and let me know how it goes.

That would be possible, but then that wouldn't make sense because the one person I'm game sharing with is having the same problem as me with the same game. So if one of us lost ownership, the one who bought it, they would both lose ownership. I will talk
to him about it and have him check his billing as well. Thanks for your time.

It is a game I played only when it launched on the gamepass, it was lost in my backlog. Some games I have installed after an update had problems and I had to uninstall and install again, an example was the cod after the update of the second season.

Whenever i have the game running or after I turn it off it is crackling. When i restart my computer all other applications are fine. Its just the gamepass games. I havent had this problem until i bought the gamepass.

is this pc or console, did you purchase the game or are you using it through gamepass, is you gamepass sub up to day.

the error points to having issues validating ownership of the game. are you using the account that purchased the game.