A hacker got into my account and robbed my licenses. help

Hey there -

In addition to Squid's post, if you're having issues recovering your account, you'll want to reach out to >>phone support<< directly
for further assistance. We are unfortunately unable to assist with account/billing related issues here on the public forums.

Let us know if you have any further support related questions.

Microsoft services are highly secure and can take a lot to break into a single account for game licenses. If you still have access to the email i advise account recovery and reset the password change two step verification (on if not already on) settings
and create a back up email address dedicated to two step.

https://account.live.com/acsr

http://www.xbox.com/en-US/Live/AccountSecurity

i got my account back yesterday but the hacker got my account back again and there was this 1 link i forgot what it was but it really helped me could you try find it please thank you

My account got hacked and the hacker set up two factor authentication. I found out that this hacker is also using my account to scam people texting my. Friends. But got back but i am and now I can't not text my friends

Hey there xlXlfrostlXlx,

The Enforcement teams don't use the forums at all and they only communicate through a

Case Review. 24 Hour communications suspensions and Console Suspensions are not reviewable, however you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember
that all suspensions are only enforced when a breach of the Code of Conduct or Terms of Service has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps

HERE, however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

Code of Conduct, which you should review prior to filing the review.

If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

Hope that helps!

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Xbox Forums Staff

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