A guy named Jeremy hacked my account

carrieleonard · Oct 25, 2023

A guy named Jeremy hacked my account and now I'm locked out. When I try to recover my email it only has their info not mine. I'm freaking out. There is a lot of stuff on that account.ive had it for a very long time.

:)

Annanda Martins

Hello Carrieleonard! I'm Annanda and I'd be happy to help you with your question.

We do not have a specific number, so you need to contact Support directly:

https://support.xbox.com/contact-us/

Select Contact Us > Family & Online Safety > I want to protect my account > Describe your issue > See contact options > Select Chat Online or Request a call

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below

Best Regards, Annanda.

carrieleonard

Do you happen to have a contact number that I can reach them at?

MrGamingGuy7175

Call Microsoft Support. They can help get your account back, make sure you know the account info before it was changed.

carrieleonard

Well that's a relief. I've got so much proof to show its mine. Thank you for your quick response

AI M0Nst3R

I have the same problem

I contacted a guy named Jeremy on xbox support chat, he was a really helpful guy but.. still couldn't figure out the problem..

A guy named Jeremy hacked my account