A Glitch in The System?

Your Gold – 1 Month subscription is scheduled to be automatically renewed on Tuesday, December 14, 9999. Please retain a copy of this message for your records. Here is a description of the service.

This is the e-mail I received after buying an auto-renewal Gold membership. I was charged correctly on the original purchase, however since then I have not. This was purchased on 10/7/14. Xbox.com shows charges but my bank does not. Is this some sort of
typo, will it sort itself out, or should I call Xbox support after the holidays? I have never had anything like this happen, and I don't want to cheat MS( even though free gold for life would be awesome) and would like to fix this issue.

:)

 

A Glitch in the system

Hi there,

-

you can also try
http://billing.microsoft.com to update the payment options.

If you are also receiving errors on that link, then you will need to contact Xbox Support.

You can contact Xbox Support via
support.xbox.com/contact-us

 

A Glitch in the system

Every time I long onto xbox live it says I have found a glitch in the system. This prevents me from doing anything, and I'm trying to use a "Fast Card" for my account. I know there's a post about this already but for some reason it won't let me reply. Please
help!

 

Hi Scolding,

So let me help out a bit here and Don't worry nothing is going wrong with your account I'd say and you won't get in trouble. So on the "9999" thing. This is correct and by design. While you have auto renewal on you account it will renew every month
until you stop it. So in theory it could renew until the year "9999" lets hope modern science can help us fulfil this contract .

So on your second point it's a little trickery to explain but I'll try my best and if you I don't explain clearly enough please reply. So when you buy a sub you get charge there and then straight away at that moment, now that's to make sure you have
then money to pay for the sub. Now every month after that you get charged on a different date, that's called your billing date. This date is the day you connected to Xbox live for the first time, and that's usually not the same day as you when buy the sub.
So from this point forward you will see the charge come out on the same day but that should conflict with the first payment but there is nothing wrong with that . If you'd like to see this in action so that it makes more sense go to a web page called accounts.live.com
and sign in with your Microsoft account and you can see this in action and I'm sure it will make sense. Even if you had missed any payments you would also be see it here on this page.

I hope this helps

 

I have gone to the website suggested. However it states that I have been charged. But in November/December I was not charged. I'm not sure if it's their computer's reading it wrong but no charges have been done with my Xbox live. Xbox music and other purchases
show just fine, it's just my Xbox Live not going through even though the money's there. I'm literally getting Xbox Live for free at the moment. I'm really unsure who to contact about it either. But thank you for your quick response.

 

Well if it says you have been charged on accounts.live.com I'd advise Contacting your bank to confirm these charges. If you were not meeting the charges it would say Decline on your account on the website. And if they bank Can't shed an light than I would
advise call support. But if you account says settled then someone is paying lol. Maybe double cheque that the money is coming off the correct card on accounts.live.com

 

Well further looking on accounts.live.com it shows on Nov. 14 Xbox charged me $0.00 and on Dec. 14 it shows they charged me $10.39. Their computers show I have made the payments but they never put the charges to my bank. All info is correct. I'm gonna have
to call them it appears to fix this crazy mishap. Thanks for all the help though Superhugmonkey.

 

Gold – 1 Month

$9.99 USD

Expires Unlimited

This was on my account. Needless to say WOW. Merry Christmas to me. It shows like this on their official Billing site.

 

I'll call them after the holidays. I don't want the stress of the Holiday season to make me grouchy during a call with support. I'm certain it's a random mess up somewhere, I just hope it's easy to fix.

 

It was an issue on Microsoft's end. The issue was resolved by calling Customer Support, and I recommend that should anyone experience this issue to call as well.