A game was removed from my account, and the status says cancelled, do I get my money back??

Discus and support A game was removed from my account, and the status says cancelled, do I get my money back?? in XBoX Games and Apps to solve the problem; I just purchased Starwars Battlefront 2 yesterday and had played it for a bit, but when i tried playing it today it says " To play this game you need... Discussion in 'XBoX Games and Apps' started by littlevinman, Feb 29, 2020.

  1. littlevinman
    littlevinman Guest

    A game was removed from my account, and the status says cancelled, do I get my money back??


    I just purchased Starwars Battlefront 2 yesterday and had played it for a bit, but when i tried playing it today it says " To play this game you need to own it " I checked the order history status and it says cancelled? I'm confused because this is the
    first time this has happened, Will I get refunded?

    :)
     
    littlevinman, Feb 29, 2020
    #1
  2. ThisGameIsSucky Win User

    A game was removed from my account, and the status says cancelled, do I get my money back??

    On the off chance you're not automatically reimbursed for the cancellation, which may be due to an overdue balance on your account or on you credit/debit card itself, you could try to fill out the general returns and refunds form.

    https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

    I'd inquire with your bank too, see if there's been any new statements posted since the cancellation/call them and follow up with the purchase.

    You may also just want to generally check with Xbox's customer support team.

    https://beta.support.xbox.com/contact-us
  3. Zdubleu Win User

    A game was removed from my account, and the status says cancelled, do I get my money back??

    Check this link to see if there is a refund status on your order.
  4. evgenden Win User

    Big problem :(

    Very BIG problem :(

    Microsoft support say that i owes them money, because of problems with the removal of money from my VISA card, they do not cut off my gold status and continued to try to take the money from the card, which is no more money. My card was - no credit - it was
    impossible to go into debt! Nowhere is it written that if there is no money on the card, Microsoft does not disable the gold status and provides debt! This is a server error. Please unlock my account with the status of the silver!
  5. retro_21 Win User

    purchase canceled ??

    the status of the order is canceled. and the money was taken from my bank account
  6. RUDE BWOY BUBS Win User

    HELP ! I NEED A SOLUTION PLEASE HELP !

    It doesn't say canceled, its just that transaction is not there. I have chase as my bank and i know their doing updates to the site so maybe its not updating cause the money for the game went back into my account, it probably went thru but its going thru
    the system updates so its probably messing up . But when i go on gamestop website and check on my order, its still there and the status says " open " , i think if got canceled , i would've gotten an email stating that. I just hope it didn't get canceled and
    its just a minor glitch with chase system .
Thema:

A game was removed from my account, and the status says cancelled, do I get my money back??

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