A game uninstalled itself

XxThePatriot · Feb 23, 2020

Hi, last night i was playing Apex Legends when the xbox live service went down. I assumed it was nothing and that i would just have to wait. After waiting about 20 minutes everything seemed to be back to normal, so i got back on apex but noticed it said
i didn’t own the game or app. I know i owned it since i was legit just playing it so i thought it was a bug or something so i did the hard reset and unplugged it and let it sit for a bit just to fix it. That did not work so i just tried unplugging my storage
devices and putting them back in and that didn’t work either. I decided to give it a days worth of resting and here i am now. The xbox still says i don’t own the app and i am now sitting here reinstalling it. I would like to know what exactly has happened
here as i wait for it to redownload and if i lose my progress in the game what am i supposed to do. Thank you.

:)

Onyx Is Here

Sorry to hear it. If an update was required for the game and was refused then the game would have been deleted. If you have to redownload the game I would recommend setting it to download and either set your console to Instant On (you can turn the console
off and it will continue to download in the background) or leave your console on overnight to download the game. It should download faster this way as it will have more internet bandwidth when no one else is using the net.

XBF Paul M

Hiya!

Paul from the Xbox Forums Team here to assist, it looks like the game Forza Horizon 4 is having some installation issues. What I recommend doing is stopping the installation, then deleting the content download by uninstalling it. Once uninstalled proceed
to re-install the game. If you don't want to start over another thing to try is to

Perform a Power Cycle. Let us know how it goes.

Happy Gaming!

Paul Xbox Forums Team!

AquarrzSudnnym

"why does it do that?"

"because i cancelled an update"

It stops corruption, all updates have a beginning and a ending; look up checksum for more information.

Basically, the update has to have network packets that confirm the conclusion of the packaged software. If this confirmation is not met, it should zero, as a safety measure, to prevent corruption or intrusion.

Mossbergg

My game also got uninstalled. I did cancel the update on the game and after it disappeared, why does it do that? that is the dumbest thing i have ever seen, a game deleting itself from playing because i cancelled an update on it because i wanted to update
another game first. My internet is very bad so now i cant play the uninstalled game for a while because its 90gb download for no reason at all. great console

schnurren

Hello XxThePatriot,

The save data should be on the cloud (for this game I think it is linked on EA servers, so you shouldn't lose any progress).

If the game is not appearing on your profile, try to "purchase" it again from the Microsoft Store on your Xbox One to see if it lets you redownload it.

In case that is not possible, please go to this link and contact Microsoft directly : https://beta.support.xbox.com/contact-us

schnurrer

A game uninstalled itself