A corrupted game i cannot uninstall

Stanislav Roll · Nov 1, 2023

I found out yesterday that one of my games got corrupted when i tried to play it,so after receiving the pop-up message,i tried to uninstall and reinstall the game,just as it said,but i just couldn't uninstall it.The game store says i still own it and when i tried to install the game,it makes the same message pop-up and stops the installing.On top of that,i have accidentally hid the game and i'm not sure how i can make it apear in my list of games again.The game was on external storage,which i had plugged into a different plug while the elctricity to it and the console was turned off.If anyone has any advice,i'll be really happy and forever in your debt.I wish everyone an awesome day!

Update:I was able to find the game and unhide it,but found out i can't make it uninstall at all.I can only install it between internal and external storage,nothing else.I hope this makes it easier to identify the issue

:)

Stanislav Roll

Hello!I'm sorry i didn't reply sooner,i was away from my console for the time.I am happy that you've given me your suggestion,though!After power cycling the console,the issue remained and i can't uninstall the game,even though i had gone through the entire process of uninstalling it,like any other game.I found out that i don't have another account on this console and i'm not sure about the removal and re-addition of the current account i have,as well as the last tip,as i'm scared i may delete all my games and progress.I know i sound like a boomer at this point,but i swear i'm not and trying my best.

I'm glad you read through this and i wish everyone a fantastic day!

Stanislav Roll

Hello!I have restarted the console as you said,but after setting it up again,i still cannot install or uninstall the game.It's the same as before.

KhajiBower34

Hello Stanislav R, I am an independent advisor and I would be happy to help you today. My name is Khaji

I'm sorry you're having trouble uninstalling a corrupt game and accidentally hidden it.

To uninstall a corrupt game

Press the Xbox button on your controller to open the menu.

Select “My games and apps.”

Highlight the game title.

Press the menu button on your controller.

Select “Manage game and add-ons”.

Press the menu button on your controller again.

Select “Uninstall”.

If this doesn't work, you can try resetting your console

Press the Xbox button to open the menu.

Select System > Settings > System > Console Information.

Select “Reset console.”

Choose “Restore and keep my games and apps.”

To show a hidden game:

Press the Xbox button on your controller to open the guide.

Select “Game Activity” > “All Achievements.”

Make sure you have set your filter to show your hidden games.

Highlight the game you want to show again.

Press the X button on your controller to bring up the game.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Nkosana23

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Here are a few tips to troubleshoot your game:
1. Power cycle your machine.
2. Try using a different profile to uninstall the game.
3. Remove and re-add your profile then try to uninstall the game.
4. Clear the local save and cache and try to uninstall the game.

For more details on the above kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

I hope this helps resolve your query.

Stanislav Roll

The corrupted game is War thunder,but this occurs only for that game.Every game other than that one i am normally able to play as they aren't corrupted

A corrupted game i cannot uninstall