a charge on my account

Hello
you can manage your purchases through settings, subscriptions on xbox or microsoft account shows record of all purchases made, or you access https://account.microsoft.com/services

Because someone in your house bought something on your Xbox. Grandkids? Perhaps, just for example, someone signed up for Disney+ and the trial period ended. Also, Microsoft emails billing invoices so you're informed of charges.

Yes, Please check the email account associated with your Microsoft account to see if you received an invoice for the charge.

Hi there,

Are you a member of Xbox Game Pass Ultimate? You can manage your subscriptions via the following link after a quick sign in to your Xbox profile:

https://account.microsoft.com/services

I hope this helps.

Hi KingChrisR

This sounds like you’re being charged for xbox live gold, every 3 months.

We’re not able to access accounts or issue refunds on the forum, so you’ll need to Contact support, to speak to someone about getting a refund.

To cancel the subscription, you need to turn off auto renew and cancel it on your account.

https://support.microsoft.com/en-us/help/4522164/microsoft-account-how-to-cancel-your-subscription

Hope this helps 😊

You have to request a call back via that link.

The link does not launch. Why are you making it difficult for me to have you stop charging me for something I don’t use, didn’t sign up for. Send me the phone number or a new link that works.