"A" button stops working properly

Occasionally, the A button on my controllers (note plural) stops working (or only intermittently) in apps and in the dashboard.

At the top level, it successfully selects icons (like system->preferences) and then doesn't activate any choices in the sub-menus.

On some apps it stops working entirely (in Netflix, the left stick also behaves oddly)

The controllers seem to work properly in games (if I can get them started)

This happens with a wireless, wired, and smartglass. So it doesn't seem to be a controller issue.

Tried hard reboot (pulled power) which works sometimes, but only for a while.

.

:)

 

Xbox One error loading save, cant start games or apps.

I think so

im not sure im so pissed off i cant concentrate properly.

I gave up now, even after rebooting with the cord out it stops working AGAIN , im so upset

 

Marketplace Download "Bioshock" Stops Working

Hey there ASteck! That's not good! Can you try a few things for us? First of all, you would want to try clearing your console's cache. (support.xbox.com/.../clear-system-cache)
If this doesn't help, next you would delete and redownload the game. You can find more information on that process here:

forums.xbox.com/.../752.aspx Let us know if this helps!

 

Hey there Zirrad.

Couple things that may be causing this. First thing to confirm, do you have any USB devices plugged into your Xbox One? If you do make sure you unplug all of those and test your controller without them plugged in. External devices can cause issues.

Second piece to test is with another Xbox One controller. If you don't have a second controller see if you're able to borrow a friend's controller.

Let us know how it goes.

 

Glad to see this thread. I started having the same problem yesterday just out of the blue. At first I thought it was just a controller going bad. But I tried another one and had the same problem. The Xbox doesn't recognize when the A button is pressed
in the menus. The weird thing is that I think the input is received by the console because when I press the A button I can see the border of the icon on the screen 'flash' briefly and if I hold the button down it will flash on and off like it is receiving
numerous pings from the controller but nothing happens unless I hold the button down for couple of seconds. I do have an external HD attached via USB but it has been connected without issues for more than a year. I will try a hard reset of the console.
Has there been a controller update recently?

 

Solved my issue, I think. One of my kids plugged a USB thumb drive into the console. I did a hard shutdown and pulled out and when I restarted everything worked fine.

 

Happy to hear Vegas King! Keep us looped in if the issue pops back up.

Zirrad, were you able to try the steps Mister Maka suggested? Keep us posted on how it goes!