a button doesn’t work

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Santi, if you have a USB cable, try to follow the procedures bellow.

First, turn off the controller and for 1 minute keep pressing all the buttons on the controller and moving the knobs.

After you're done, plug the USB cable controller into your console and turn it on.

Look for controller updates in the Xbox accessories part, if you have an update available, do it.

Then clear the cache on the console and check if the control has any updates to be made.

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

After the console restarts and I'm at the console start screen, remove the USB cable and see if it back to normal.

I click appeal and it just acts as not a button and doesn’t work it’s just a green button that doesn’t work

Hey THE UNDEAD 178,

We appreciate you reaching out to us. It's certainly strange that the exact same button is acting weirdly on two separate controllers. If the controller is sticking, this can be that the controller is getting dirty. We also recommend using a micro USB to
connect the controller to the console to see if this helps alleviate the issue and to make sure that your controller is updated as well. If you're still seeing issues with your controller, you can begin a
device repair.

Go into settings and then accessories and see if there is a controller update available.

Hi,

There is an issue with the Party function at the moment, which is affecting mute.

The team are working on this at the moment and you can keep up to date by checking out https://support.xbox.com/xbox-live-status.

HP