99% of Xbox site pretends I don't have current Gold account....

Discus and support 99% of Xbox site pretends I don't have current Gold account.... in XBoX on Consoles to solve the problem; I'm logged in on the Xbox site, the "my account" shows I currently have Gold. However, I go ANYWHERE else on the site, it tells me to purchase Gold to... Discussion in 'XBoX on Consoles' started by RayneRoth, Oct 5, 2014.

  1. RayneRoth
    RayneRoth Guest

    99% of Xbox site pretends I don't have current Gold account....


    I'm logged in on the Xbox site, the "my account" shows I currently have Gold.

    However, I go ANYWHERE else on the site, it tells me to purchase Gold to see the current promotions, "purchase" the current Games with Gold game.

    Unless I'm actively using my Xbox, with my user (my family has to use mine as well, as it won't let them use gold), I can't do anything but cancel or change payments regarding membership.

    Any advice?

    (Xbox 360)

    :)
     
    RayneRoth, Oct 5, 2014
    #1
  2. Zentish
    Zentish Guest
    How do I convert my xox gold live account to a family account for free?

    The live gold family account FAQ states:

    Q: I am currently an Xbox LIVE Gold member. If I have time remaining on my current subscription, do I receive a discount on an Xbox LIVE Gold Family Pack?

    A: We will give existing Xbox LIVE Gold members a prorated discount on the purchase of a Family Pack. For each month remaining on your current Xbox LIVE Gold subscription, we will reduce the purchase price of a Family Pack by $5. For example, if you have
    six months of your Gold subscription remaining, you qualify for a $30 discount and will only be charged $69.99 at the time of purchase. If you have 20 months or more of your current Xbox LIVE Gold subscription remaining, you can upgrade to an Xbox
    LIVE Gold Family Pack for free
    . You will not receive a refund for any remaining subscription time in excess of 20 months.

    But when I try to convert my regular gold account to a Family account the process

    1) wants my credit card - I have 24 month remaining on my account and should be entitled to a free family account.

    2) Seems to indicate that I'll be charged $99, but I have 24 months on my account already. The process won't assure me that my existing balance will be converted to the gold family membership.

    Can someone explain how this is supposed to work?
     
    Zentish, Oct 5, 2014
    #2
  3. Family Gold Account to New Family Account

    Does anyone know how this is going to work? I currently have on the Family Gold program meaning I have 4 gold account for $99 or what ever the current rate it. I was told by MS support that my account would be grandfathered into the new system. Meaning
    I would get to keep my 4 gold account for the same price at the time of renewal.

    BUT now I read the new system allows family members to share one GOLD account. How will my currect account be converted?
     
    rocketpop-96A6BBFB-9FC9-46F5-8836-159881B9ED1A, Oct 5, 2014
    #3
  4. 99% of Xbox site pretends I don't have current Gold account....

    They are just standard Gold adverts and as far as I am aware something that everyone sees, gold or not.

    And as far as the free games with gold go, it always says purchase, but you will notice that there is no price on that item.
     
    Paraffin Alien, Oct 5, 2014
    #4
  5. Paraffin Alien Win User

    99% of Xbox site pretends I don't have current Gold account....

    They are just standard Gold adverts and as far as I am aware something that everyone sees, gold or not.

    And as far as the free games with gold go, it always says purchase, but you will notice that there is no price on that item.
  6. Merlin4421 Win User

    Gold Sharing, multiple consoles?

    Right now with the family gold plan I have 4 gold accounts basically. I pay 99/year and Each account is a separate gold account.
  7. JironGhrad Win User

    Using SmartGlass on Windows Phone to Interact with XBOX 360

    It's worth mentioning as well, that you don't have to have all accounts be gold, although with the family plan you get 4 gold accounts for $99 and that is less than the price of 2 gold accounts normally. At my house, we have 1 gold account (mine) and 3 silver
    accounts so that my kids each have their own saves and whatnot.
  8. Merlin4421 Win User

    New Concern for Home Gold

    Family gold was 4 gold accounts for 99/yr
  9. kacperwawszczyk Win User

    Games with Gold with Xbox Live Gold isn't working

    I don't understand... because on my Xbox it shows that I have Gold Status on my account. I don't know how to write a message into the Technical Support of Xbox or Microsoft.

    P.S. On the Microsoft site, under "Subscription:" it is written: "3-month subscription to Xbox Live Gold with prepayment", so what's the problem?
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99% of Xbox site pretends I don't have current Gold account....

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