8C15000C! Run out of ideas

Manoj Bala Kumar · Dec 8, 2018

I purchases this game - YOUR SHAPE™ FITNESS EVOLVED 2012. I was using it and at some point of time, hard drive got corrupted. I replaced the drive and installed the game again. I was able
to use it and later I noticed that XBox is hanging when certain sections of the game is accessed. So I decided to reinstall. I went to the download history and clicked on this game to download it again. But window immediately disappears. I searched this game
in XBox games and tried to open game and there I got the error 8C15000C. I tried to verify the billing address and it matches with credit card address. I have tried many options suggested by xbox experts. I reset the console, cleared the cache,
downloaded the profile, formatted the drive.... nothing seems to be resolving my issue. I removed the credit card and added again. Also removed the card and added a new card. Even that is not resolving my issue. Then I tried to contact Microsoft customer support
in India. Business hours in India are 9:00AM-6:00PM. XBox support seems to be forwarded to US. There it finally says that this is not the business hour. I can call customer support within 9:00AM-6:00PM only and finally it suggests that you are calling outside
business hours! I ran out of ideas. Somebody please help.

:)

Tormaz

Hello!

You would want to use the support for the region you are in. You would also need to have a phone number that is local to that region. If phone support is not available you would want to use chat support.

Wishcatcher

HI,

You have to call the Xbox live helpdesk to get a double check of the transaction and your history of purchases.

Here you can request a callback (if available for your country ) or chat with an agent (not ambassador) or you will see the phone number to call > https://support.xbox.com/contact-us

Regards,

Manoj Bala Kumar

Thanks. This url redirects to https://support.xbox.com/en-IN/contact-us where Request a call from support is not listed in the available contact options. I tried changing it to https://support.xbox.com/en-US/contact-us
Now I am able to select Request a Call from support option. I selected country and gave my contact number. Here I am getting the error - The number you gave us doesn't exist. Try checking your info, or try another number. I went to the security
settings and verified that the number is listed there. If I select the country as US and give my India number it proceeds with a message that you will receive a call in 1 minute. I am not getting the call in this due to obvious reasons. Looks like MS phone
support is only for US. I am quite desperate. There is no way to solve this?

XBF Crystal P

Hi there Mastkalander,

Thanks for reaching out. I'm sorry to hear about the error code 8C15000C on the Xbox 360.

I recommend to try the following troubleshooting articles:

Try this out and let us know the results.

Kathy A.

Hello BloodzAT,

Thank you for posting in Microsoft Community.

We understand that you've been experiencing this issue for a long time. The DXGI_ERROR_DEVICE_HUNG/Removed error is usually related to the graphics card or driver. Since you've already replaced the GPU and tried different RAM, it's possible that the issue is with the driver. Let us check on this together and sort this out in timely manner.

Here are some steps you can try:

1. Make sure you have the latest graphics card driver installed. You can download the latest driver from the manufacturer's website.

2. Try running the games in compatibility mode. Right-click on the game's executable file, select Properties, go to the Compatibility tab, and check the box for "Run this program in compatibility mode for" and select an earlier version of Windows.

3. Disable any overclocking on your system. Overclocking can cause instability and lead to errors.

4. Check your system for overheating. Make sure all fans are working properly and that there is no dust buildup in the system.

5. Try running the games in windowed mode instead of full screen.

If none of these steps work, you may need to do a clean install of Windows 11. This will erase all data on your system, so make sure to back up any important files before proceeding.

Perform Cleanboot - This will start Windows with a minimal set of drivers or Microsoft related system and startup programs running on the background. That way you will be able to test the game or apps for any interference that could have cause the crash or the game/app issue. NOTE: In order to evaluate whether a background software is interfering with your game or program and to pinpoint the root of a problem, this boots Windows with a limited set of drivers and startup apps.

Sign into your PC as administrator.
On Windows search bar search for: msconfig
Select System Configuration from the search results.
On the Services tab of the System Configuration dialog box, click or tick the box for Hide all Microsoft services
Then click Disable All.
On Startup tab of the System Configuration dialog box, select Open Task Manager.
On Startup tab in Task Manager, for each startup item, select one item at a time and then click Disable.
Close Task Manager.
On Startup tab of the System Configuration dialog box, tap OK and then restart the computer.
Launch Deep Rock Galactic and check if issue persist.

To go back to normal boot, you may restart computer.

Let me know how it went. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Microsoft Community Moderator

8C15000C! Run out of ideas