80190128

Hey there Z10Z!

Sorry to hear about the issue! Just to clarify, are you trying to purchase an Xbox Live Gold membership through the promotional offer on your console or are you trying to redeem a trial code? If you haven't already, I suggest running through the steps listed
in our
Error Code 80190128 troubleshooting page. If the issue continues to occur after trying the listed steps, you will need to reach out phone support from our Contact Us page for further assistance. Thanks in
advance!

Someone in xbox live support helped me:

the solution he gave me is:

They canceled the elite membership, and then refund the MSP to my account, then i erased system cache and downloaded my profile the profile, then i bought it again from the marketplace and it said that i buy the membership succesfully, i hope it helps, telephone
support.

Greetings to the thread! I'm sorry to hear about the trials! We'd like to be able to help you each out with this issue, to do this we'll need to ask you each to create your own thread in this forum with answers to the following questions:

• • What day and time of day did you purchase Elite?
  • Did you receive multiple confirmation emails? Make sure to check
    https://billing.microsoft.com to confirm you were only charged once if you did receive more than one email!
    
  • What error code do you see? When do you encounter this error code? Does the upgrade complete before you see the code?
    
  • What happens when you go in game and try to access the content?
  • Have you tried clearing your system
    cache? Tried
    re-downloading your profile?

All these details will help us look into this for each of you! We appreciate you taking the time to do this.



@Gr33NrFE1LDS707, as the OP you can just post back in this same thread with the details you haven't already mentioned!

I have the same error. I purchased elite premium yesterday and received this error code 80190128 at the time of purchase. Today I see that the funds were withdrawn from my bank account but my membership was not upgraded. I contacted Activision and they
said I am not listed as a premium member and it is an issue with Xbox Live. I called Xbox Live and they confirmed that I made the purchase and said it is a problem with Activision. The only download that actually happened was the automatic download of the
free maps but both map pack 1 and map pack 2 never went through. When I go back into MW3 under the store, it shows that map pack 1 is available to purchase and map pack 2 is available via Elite Subscription. Something is obviously screwed up between Activision
and Xbox Live.

Hi could you try this please.

-

1. Visit www.callofduty.com/elite, and sign in to your Call of Duty account.

2. In the upper-right corner of the screen, select your profile name, and then click Profile .

3. Under Consoles , select the Link your Xbox LIVE Account . Complete the linking process by entering the Windows Live ID and password for your Xbox LIVE account.