80151901 error help

80151901 error anyone got any suggestions tried the xbox support idea and it failed

:)

 

Xbox won't connect to internet but will connect to wifi

Have you already tried the
troubleshooting steps for Error Code 80151901?

 

My Console can not connect to our network by the ethernet cable or by wirelessly

This is the first time this error has occurred and we just got our console refurbished. The error code is: 80151901.

Thanks for the help

 

[quote user="OutrightDesmond"]

80151901 error anyone got any suggestions tried the xbox support idea and it failed

[/quote]Hello! Sorry to hear that you're having trouble connecting to Xbox LIVE! Could you try to follow the following steps listed below and post back to let us know what happened? Thanks!

Problem

You see the following error message when you try to sign in to Xbox Live:

This may mean that your Xbox Live profile is corrupt.

Solutions

Solution 1: Delete the profile that’s stored on your Xbox console

To delete the profile that’s stored on your Xbox console:

1. Go to Settings and select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)
   

Solution 2: Clear the system cache

Note Repeat these steps three times.

1. Press the Guide button on your controller.
2. Go to Settings and select System Settings.
3. Select Storage or Memory.
4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
   
5. Select Clear System Cache.
6. When prompted to confirm storage device maintenance, select Yes.

Solution 3: Download your profile again

To download your Xbox Live profile, follow these steps:

1. Press the Guide button on your controller.

[table][tr][td][/tr][/table]

1. Select Download Profile.
   Note If you don’t see a Download Profile notification, it probably means you’re signed in to your profile. Press Xto sign out.
   
2. Enter the Microsoft account that’s associated with your Xbox Live gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft
   account email address or password.
   Note If your account is an Xbox Live child account, you need to have an adult in your household use their Microsoft account to download the profile.
   
3. Select the storage device for your profile (for example, Hard Drive).
   
   Your profile will begin downloading.

If you keep experiencing the problem, contact Xbox Support.

 

i have all ready gone through that way and no joy

 

[quote user="OutrightDesmond"]

i have all ready gone through that way and no joy

[/quote]Hello again OutrightDesmond! Please follow the step at the bottom of my other post and contact Xbox Support.

 

ive been through all the suggestions they have said