8015000A error when downloading profile via backward compatibility.

Hmmm my last recommendation would be to do a full reset. But honestly I think this has more to do with your account so I suggest contacting Xbox.

I've cleared the cache, changed my avatar, turned automatic billing on gamepass ultimate on and off, changed my password, uninstall and re-installed 360 games. All of these things have helped other people with the same issue but it still gives me the error code. I was able to play these 360 titles on my series x before months ago, now no titles work that are backwards compatible. Very upset this is happening to me and some others with no fix in sight. :/

Hi there Anko welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. What troubleshooting have you tired? Just to not suggest the same thing twice!

It didn't work unfortunately. Very good idea though. Still pops up with an error.

Okay you can try resetting the console! The first step in resetting an Xbox One is to open the main menu. This can be accomplished in one of two ways:

Press the home button on your Xbox One controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.

Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

Press down on the d-pad until you reach the gear icon.

Press the A button to select the gear icon.

With all settings highlighted, press the A button again to open the settings menu.

Press down on the d-pad until you reach System.

Press the A button to open the ​System submenu.

With console info highlighted, press the A button again.

Press down on the d-pad to select reset console.

Press the A button to select this option and move to the final step.

Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox One firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

YOU WILL NEED YOUR EMAIL AND PASSWORD