$80 Game says I don’t own it when I do. Please Help.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

If the problem persists, please try a soft reset.

Go to Settings > System > Console info.

There select the option to reset the console while keeping your games and applications.

This process will remove the accounts on your console, you just need to re-enter them with their respective email and password.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

Are you completely sure you are using the same account you bought those games with?

If you are let's first try deleting the account's cache

Delete account Cache

Remove Account:
1. Press the Xbox button.
2. Select System > Settings > Account > Remove accounts.
3. Select the account that you want to remove, and then Remove.
4. Close.

Power Cycle:
1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:
1. Press the Xbox button.
2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
3. Enter the Email Address and the Password.
4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, check your library again

Yes I am having the same problem I pre-ordered the game and I bought the $80 version but it’s saying that I don’t own the game and I have to buy it again.

Asking for game codes etc is not allowed on the forums.

Yea fixes I’ve seen dance around real issue so luckily didn’t try any of them. Looks like they released the fix is in today and mines working for now. Hope lessons have been learned.