80,000+ Points Pending

B I N M E R C · May 13, 2017

Going on year 3 of all this moving servers and all our accounts are not fixed yet and now I apparently have an address in the UK which I never put there and cannot delete. So while I don't think this will ever get fixed , could I have someone manually deposit
the points into my account? Appreciate it.

BINMERC

:)

XyberDAWG · May 13, 2017

80,000 credits pending

see attachment.

[table][tr][td]03/31/17 - MyVIP Star Rank 5 (Gold) - 15,000 Credits [/td][/tr][tr][td]03/09/17 - Simply Rewarding Offer - 6,000 Credits [/td][/tr][tr][td]02/28/17 - MyVIP Star Rank 5 (Gold) - 3,000 Credits [/td][/tr][tr][td]01/31/17 - MyVIP Star Rank 5 (Gold) - 16,000 Credits [/td][/tr][tr][td]12/31/16 - MyVIP Star Rank 5 (Gold) - 48,000 Credits[/td][/tr][/table]

XBLRewards8 · May 13, 2017

80,000 credits pending

Hello XyberDAWG,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Mr Hairs · May 14, 2017

Yea, I'd appreciate someone actually doing something to resolve this situation too. 18 months with no deposits and MS really don't seem bothered about fixing the problem. I can't think of any other company of MS's size who wouldn't be eager to redress the
situation immediately.

XBLRewards8 · Nov 3, 2018

Hello B I N M E R C,

Unfortunately, we do not have the ability to manually force a deposit. We apologize for the inconvenience that this issue is causing. Once we receive a resolution from our accounts payable team who are able to fully access the secure databases containing
your billable account information, your deposit should resume as expected.

Mr Hairs

Yea, I'd appreciate someone actually doing something to resolve this situation too. 18 months with no deposits and MS really don't seem bothered about fixing the problem. I can't think of any other company of MS's size who wouldn't be eager to redress the
situation immediately.

XBLRewards8

Hello B I N M E R C,

Unfortunately, we do not have the ability to manually force a deposit. We apologize for the inconvenience that this issue is causing. Once we receive a resolution from our accounts payable team who are able to fully access the secure databases containing
your billable account information, your deposit should resume as expected.

XBLRewards8

Hello XyberDAWG,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

DoNoVaN xF34Rx

@ROGerXdAtxBoII, I completely agree... before I prestige I always have atleast 80,000-100,000 Cod points left.. a very pointless feature.

xTye

It's odd...I bought the $80,000 apartment a few days ago...it gave me the property but I still had my $80,000.

80,000+ Points Pending