69.35 annual recurring Charge

carlossantayana · Aug 12, 2019

I have gone to "Services and Subscriptions", looked at "Payment and Billing", etc. Does a 69.35 charge look familiar to anyone? I do not want to block Microsoft on my card because I tried that with Skype and each year they just bill under a different name(finally
got that fixed). I would like to turn it off at the website bill.ms.net. It says on my credit card web site that it is for Microsoft XBOX LIVE GOLD but I do not have this. Any suggestions?

:)

carlossantayana

Thank you so much. I cannot find the subscription on the "services and subscriptions", just an invitation to get one. I suspect I gave one of my kids my card number year ago (I know...) and they have no memory of it and have not used Xbox for a while.
I will contact Live Support. Thanks!

XBF Brad A

Hi Carlos,

As you will be contacting support and they will help you sort it out. I will go ahead and lock this thread as it has been resolved. Please feel free to come back to the forums if you have any other issues, questions, or just want to create a
discussion to talk to fellow gamers.

Thanks,

Brad

XBF Felixx P

Hello carlossantayana!

Thanks for reaching out to Xbox forums support.

That sounds like $59.99 for one year of Xbox Live Gold.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and cancel that subscription for you.

As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

To request a refund:

In order to submit the refund request, visit this link here :
Request an Xbox digital product refund

You can always
contact us here for further assistance, but all refund requests must go through that form.

Hope this helps!

Felix

Xbox forums support

denis97g

you can cancel that subscription directly from the services and subscriptions area of your account.

Epsilon South

Greeting's Ashley, Sorry to hear you are having problem's. First off, have you tried cancelling the direct debit with your bank even know it is expired ? Is your direct debit on your console as such ? If so, the payment's will still be coming out of your
account if you have no turned automatic renewal off. You could also phone Xbox support up and tell them about this issue and say you have already posted on the forums as they some time's redirect you to here.

69.35 annual recurring Charge