$6 Promotional Credit

How do you go about using this. It will not apply to my account for purchasing video.

:)

 

Promotional Credit

I recieved an email stating I should get a $6 promotional credit due to difficulties using Xbox video. Looking at my account though, no credit has been recently applied. Here is a copy of the email that was sent to me.

Xbox Live
12/21/2014, 12:32:21 PM
Expires in 28 days

You recently may have had issues using Xbox Video. We apologize. This issue has been resolved. Come back to Xbox Video and enjoy a movie on us! Be sure to use the promotional credit of $6 we deposited to your account. The credit expires 2/2/2015.
Please let me know what the end result will be. Thank you!
Spencer

 

$6 promotinal credit

I haveyet to recieve my promotional $6 credit from last month........I know 6 dollars dont seem like much but when you pay $150 a year on xbox marketplace alone this can be frustrating. Can someone please help me resolve this issue, Thank you

 

Currency can only be used from the console. When you attempt to purchase an item from the Xbox Marketplace it will ask for an alternate payment method first. This is just in case the amount you are paying is more than the amount you have in currency.

Do not worry, currency is always taken first.

 

I tried this, and it ended up still charging me.

 

Id like to know also where the 6$ credit is because its not in xbox video or any other place i can use it

Ty

 

I still haven't received the $6 Promotional Credit yet. Still waiting for it to appear in my account

 

You probably won't ever get it cause Microsoft is full of crap.

I received 2 of those messages. The first message got deleted cause Microsoft doesn't let you save anything, but the first credit came on 10/2/14. They at least gave me that.

I got another message on 11/13/14, but I never got the credit. I chatted with support and was told I eventually would get it. That was on 11/14. I chatted with someone this morning, and all of a sudden I'm being told "O that second message was an error".
I wasted like 2 hours talking to these 2 different people to be told different crap. Yeah, I would hold your breath on it.

Both message were linked to the Xbox video being on the fritz, and that's what makes what "Ted" said bull crap. I had two separate instances of Xbox video acting glitchy. It makes sense that I would get 2 different "I'm sorry. Here's free money" cause
it fracked up 2 times.

 

Hey guys, I saw a post from one of the support agents a while back. Apparently the credits were applied to accounts back in October shortly after you received the message. Head to commerce.microsoft.com to check your account histories. Be sure to set
the search parameters to include from October on.

 

I got one of these messages no less than 20 min. ago but didn't receive the 6$ any one have an answer?

 

Hey there, TheRingMaster70! The email message you received would have been referring to a credit you received back in the beginning of October. Please check
commerce.microsoft.com for the credit on your account during that time. If you used the currency to pay for an item that wasn't for Xbox Video, this is why you are receiving this email. You should be all set! This
thread is a little old. If you need further assistance, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.