59.99 XBOX Live rewards was deposited in the wrong account

Discus and support 59.99 XBOX Live rewards was deposited in the wrong account in XBoX Rewards & Social to solve the problem; A $59.99 Microsoft account credit was deposited directly to my Microsoft account associated with the wrong email and wrong Gamer tag. This amount was a... Discussion in 'XBoX Rewards & Social' started by QuackDiamond270, Oct 6, 2017.

  1. 59.99 XBOX Live rewards was deposited in the wrong account


    A $59.99 Microsoft account credit was deposited directly to my Microsoft account associated with the wrong email and wrong Gamer tag. This amount was a deposit from Xbox live rewards. I do not use this profile or gamer tag. I want to use the $59.99 on the
    profile and gamer tag that I actually use. Please help with options to switch the deposit to the correct account. Thanks

    :)
     
    QuackDiamond270, Oct 6, 2017
    #1
  2. Xbox Live Rewards Points did not deposit into my account

    The points can take up to 30 days for them to be deposited into your account. See the Xbox Live Rewards FAQ for more information here:
    Xbox Live Rewards



    How long does it take for Pending Points to be deposited into my Xbox LIVE account? A. It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points
    are deposited in increments of 100 or more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display
    in your Total Rewards Points Awarded.
     
    EddieHendrickson, Oct 6, 2017
    #2
  3. GronTron
    GronTron Guest
    Not getting MS points from Xbox rewards

    Xbox Live Rewards

    How do I receive the Microsoft Points I earn through Xbox LIVE Rewards? Xbox LIVE Rewards Points equal to or greater than 100 will be automatically deposited into your Xbox LIVE account each month. It may take up to 30 days for the points
    you earn to be deposited into your account. If your points total is less than 100, the points will be held as pending until 100 total points are reached and deposited into your account.

    How long does it take for Pending Points to be deposited into my Xbox LIVE account? It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points are deposited in increments of 100 or
    more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display in your Total Rewards Points Awarded.
     
    GronTron, Oct 6, 2017
    #3
  4. Smwutches
    Smwutches Guest

    59.99 XBOX Live rewards was deposited in the wrong account

    That sounds more like a game refund than a rewards deposits since it's $59.99. Any deposits into your account are labelled as rewards deposits even if they're not directly from the rewards program. You would need to contact support and speak to billing to
    see if they can transfer it to the other account. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Oct 6, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello QuackDiamond270,

    We see that this account is not a Rewards member. Also, $59.99 sounds like a specific amount deposited, and not an amount from a deposit of Rewards Credits. Therefore, this sounds like a refund that was performed for you that used our Rewards program as
    the label. We do not have any control over user's billable accounts, and cannot manipulate this deposit in any way. You would have to reach out to Xbox support for assistance (Contact Us | Xbox Support).
    Apologies for the inconvenience.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    59.99 XBOX Live rewards was deposited in the wrong account

    That sounds more like a game refund than a rewards deposits since it's $59.99. Any deposits into your account are labelled as rewards deposits even if they're not directly from the rewards program. You would need to contact support and speak to billing to
    see if they can transfer it to the other account. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. XBLRewards8 Win User

    59.99 XBOX Live rewards was deposited in the wrong account

    Hello QuackDiamond270,

    We see that this account is not a Rewards member. Also, $59.99 sounds like a specific amount deposited, and not an amount from a deposit of Rewards Credits. Therefore, this sounds like a refund that was performed for you that used our Rewards program as
    the label. We do not have any control over user's billable accounts, and cannot manipulate this deposit in any way. You would have to reach out to Xbox support for assistance (http://support.xbox.com/contact-us).
    Apologies for the inconvenience.
  8. GronTron Win User

    Not getting MS points from Xbox rewards

    http://rewards.xbox.com/faq/

    How do I receive the Microsoft Points I earn through Xbox LIVE Rewards? Xbox LIVE Rewards Points equal to or greater than 100 will be automatically deposited into your Xbox LIVE account each month. It may take up to 30 days for the points
    you earn to be deposited into your account. If your points total is less than 100, the points will be held as pending until 100 total points are reached and deposited into your account.

    How long does it take for Pending Points to be deposited into my Xbox LIVE account? It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points are deposited in increments of 100 or
    more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display in your Total Rewards Points Awarded.
  9. EddieHendrickson Win User

    Xbox Live Rewards Points did not deposit into my account

    The points can take up to 30 days for them to be deposited into your account. See the Xbox Live Rewards FAQ for more information here:
    http://rewards.xbox.com/faq/



    How long does it take for Pending Points to be deposited into my Xbox LIVE account? A. It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points
    are deposited in increments of 100 or more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display
    in your Total Rewards Points Awarded.
  10. XBLRewards8 Win User

    Why?

    Hello xombie08,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
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59.99 XBOX Live rewards was deposited in the wrong account

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