50000 points + still pending please help‽

Hello Andros635,

From our FAQ:

When will I get my Rewards Credits?

Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
of 5,000 is reached.

However, I can see your confusion regarding completely explicit explanations of our deposit cycles. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month
deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. This is due to us needing to send a file for deposit processing by a certain date in order to deposit these Credits by these deposit dates.
Since your Credits were pending on the 18th, they should be included in this month's mid-month deposit date.

Points rewarded in the 15-30th of the month will be deposited on the 15th of the next month. So, your points should be deposited on December 15th! This information can be found in the FAQ section of the Rewards website.

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Actually to clarify the 50000 points were from the Xbox one S offer not the "my vip star rank". And I don't believe the "billing cycle" rule applys to the "my missions" rewards points.

Thanks for trying to clarify, though I wasn't referring to the VIP program. I did some digging for you and found the following information. Under the FAQ of the Xbox One S offer Mission, it states that "Your 50,000 Rewards Credits should appear as pending
within 15 days of your console’s shipping date." You said you received those points on the 18th of November, and I'm glad they went through for you!

Now, in the general FAQ section regarding the conversion of points to a currency deposit, the FAQ states: "Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month,
once you hit 5,000 Credits." So, the "billing cycle" as you described it, applies to all Rewards points. So, since your points were pending in the second half of November, you should receive your deposit, as I mentioned before, on the 15th of December.

The good news is you have nothing to worry about! It will just take 13 more days of patience. Please do come back, however, if the deposit is not made after that time. Then you will have reason to worry.

__________________________________________________________

Hit Upvote if this Helps!

Points rewarded in the 15-30th of the month will be deposited on the 15th of the next month. So, your points should be deposited on December 15th! This information can be found in the FAQ section of the Rewards website.

__________________________________________________________

Hit Upvote if this Helps!

Actually to clarify the 50000 points were from the Xbox one S offer not the "my vip star rank". And I don't believe the "billing cycle" rule applys to the "my missions" rewards points.

Hi Fash Fangers. The reason we received from our failed deposit is that your currency is not matching. This means your locale on Xbox is different from your Rewards locale. If you've changed this to have them matching, we will attempt to make another deposit
on April 12th. If you still do not receive a deposit then, we will be making a forced deposit at the end of the program. Thanks for your patience.