500 Gb Xbox 360 E (Newest Model) PSU Question

SushiShikigami · Mar 26, 2015

I'll try this out and update this post with a response when I get one.

SushiShikigami · Mar 26, 2015

Here is my summary: Spoke to an XBox support agent, they said to get a new machine since bestbuy cant just give me a new PSU. They said they will do the license transfer after I register my current device.

Im going to BestBuy later to get my replacement and im going to have them plug it in there to ensure the PSU doesnt make that sound.

DigitalAssassin · Mar 26, 2015

^Good news my friend, generally support are good with the license transfer in situations like this. I hope your next console is silenzioso! =)

SushiShikigami · Mar 26, 2015

Just exchanged my console, now I literally have to put my hear on my PSU to hear anything at all when it is off, I'm going to assume all PSU's are like this considering this is the second console. But like I said, this one is quiet now.

x10K Tat 1664x · Oct 31, 2018

Yay! Thumbs up all round lol happy gaming

DigitalAssassin

^Good news my friend, generally support are good with the license transfer in situations like this. I hope your next console is silenzioso! =)

x10K Tat 1664x

Hey there, the psu shouldn't really make a audible sound while turned off but all electrical items will give off a sound, and even with the xbox off a small amount of power is going through it to light the led on it as well as to the xbox (or it wouldn't
know the power button was being pressed) this power is a super low voltage that the psu has to reduce your 240v-110v (depending were you live) and its this reduction that the noise is coming from, if you are worried about it though then it would be up to the
store to replace it but my advice would be not to worry maybe try another socket as it may reduce the noice a little

DigitalAssassin

Ah, I don't have cloud storage on myself so it's very possible that's the reason. Let us know how you go.

DigitalAssassin

My Xbox 360 E console doesn't make a sound when it's switched off. I even just put my head next to it for you. The only reason I think it would make a noise is if it had background downloads enabled and it was actually downloading content. I have that feature
switched off.

SushiShikigami

Okay so here is the conclusion. I called BestBuy, they said everything in their store is serial coded so i'd have to return my entire console and get a new one in order to fix the issue, and I have already license transferred all my stuff to my new console,
so I can not do that. If I try to get a new one from Microsoft, it will probably take them a month to get it to me. I tried plugging it directly into the wall, the sound is still there. I moved the PSU behind my TV, I cant hear the sound but I can still detect
the frequency the sound emits because it bounces off the wall behind my TV.

Do you think if I go to BestBuy and explain my situation, they'll just replace the PSU because I really dont see why they cant just get me a new PSU and send the faulty one back to MS. This is really starting to get frustrating, and this annoying sound only
persists when my console is powered off for some odd reason, and like I said, it is completely silent when it is powered on. Can anyone tell me how I can get Microsoft to send me a new one, or better yet, can I get an official response from someone from the
Support Team.

I didn't pay 250 USD just to get a faulty PSU that I am unable to replace w/o returning my console and loosing the licenses to all of my downloaded games for 6 months.

500 Gb Xbox 360 E (Newest Model) PSU Question