50,000 rewards points missing

kubson84 · Nov 8, 2016

HI, I bought ( pre-order ) a Xbox One S on 20th October, I have received it on 24th October and it's look like I'm missing 50,000 rewards points. That was my first time purchase from microsoftstore.com and of course I had previously Xbox One console.

Could someone double check that for me ?

Regards

:)

XBLRewards8 · Nov 8, 2016

Missing 50,000 reward points

Hello Irve77,

Your previous post was responded to at (50,000 reward credits nowhere to be seen).

XBLRewards8 · Nov 8, 2016

Missing 50,000 reward points

Hello Irve77,

Your previous post was responded to at (50,000 reward credits nowhere to be seen).

XBLRewards8 · Nov 9, 2016

Hello kubson84,

Credits for that offer should appear as pending 15 business days after shipping. This is due to some processing delay as we receive the purchase information from our MicrosoftStore team. If you do not see the Credits by next Monday, please open a post and
let us know! We will investigate your purchase and confirm it manually, if needed.

XBLRewards8

Hello Irve77,

Your previous post was responded to at (https://forums.xbox.com/en-US/thread/b97d4c03-4b2e-4068-ba74-f0999422a097).

XBLRewards8

Hello kubson84,

Credits for that offer should appear as pending 15 business days after shipping. This is due to some processing delay as we receive the purchase information from our MicrosoftStore team. If you do not see the Credits by next Monday, please open a post and
let us know! We will investigate your purchase and confirm it manually, if needed.

XBLRewards8

Hello Irve77,

Your previous post was responded to at (https://forums.xbox.com/en-US/thread/b97d4c03-4b2e-4068-ba74-f0999422a097).

XBLRewards3

Hi Optimus. There is currently a delay in awarding for console purchases. Credits should show as pending by the end of the week. Thanks for your patience.

XBLRewards8

Hello kubson,

Apologies for the inconvenience. Thanks for your patience, and for following up with us. We will adjust your account to reflect this purchase, and you should see the Credits pending by the end of next week.

50,000 rewards points missing