50,000 points customer support, please.

Discus and support 50,000 points customer support, please. in XBoX Rewards & Social to solve the problem; Hello, I upgraded my Xbox one that was purchased on the Microsoft store on 12/10/2016, I qualified for the offer with 50,000 points, a free game, and... Discussion in 'XBoX Rewards & Social' started by Elr2Nut, Dec 22, 2016.

  1. Elr2Nut
    Elr2Nut Guest

    50,000 points customer support, please.


    Hello,

    I upgraded my Xbox one that was purchased on the Microsoft store on 12/10/2016, I qualified for the offer with 50,000 points, a free game, and free expedited shipping. When I was checking out, no free game or upgraded shipping was offered. I made sure to
    chat with Microsoft support before I purchased the console, and the customer service representative said that the 50,000 points would be added to my account later, and I would receive a code for the shipping a game after the purchase. Now, when I look at my
    Microsoft rewards dashboard, it say 30,000 points pending. No emailed code, no game. The 30,000 points were for upgrading an Xbox 360, but I upgraded my Xbox One, that I have registered with Microsoft, and paid $499.99 one year ago on the Microsoft store.
    I have my order numbers and proof of purchases for both Xbox One systems, old and the new S.

    Thank you,

    Nick

    :)
     
    Elr2Nut, Dec 22, 2016
    #1
  2. Smwutches
    Smwutches Guest
    XBOX REWARDS POINTS, MICROSOFT REWARDS POINTS

    The 50,000 rewards credits should show as pending 15 days after the console shipped.

    For assistance with the Microsoft Rewards points, you would need to contact their customer support. Their contact is listed on their redemption page.
     
    Smwutches, Dec 22, 2016
    #2
  3. XBOX ONE OFFER

    Thanks for the clarification, TheLostBoy1! The email that was sent was specifically for the 50,000 Rewards points. The £50 promotion was sent to users on their Xbox 360 dashboard, and is not related. You will want to post up in our
    Rewards Support forums about the 50,000 Rewards points. The Rewards points should be deposited in your account on 11/15/2014 for this promotion, so please hold off on posting until after that date.
     
    Misses Quinzel, Dec 22, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    50,000 points customer support, please.

    Hello Elr2Nut,

    The 50,000 Credit offers were only for select members. Since you only registered recently, you were not selected when we chose members for this offer in October. If you had been chosen for either one of those offers, you would have seen a shipping code on
    the offer page for those offers. Since you were not selected, you did not receive a code for free expedited shipping, nor did you receive 50,000 Credits.
     
    XBLRewards8, Dec 27, 2016
    #4
  5. XBLRewards8 Win User

    50,000 points customer support, please.

    Hello Elr2Nut,

    The 50,000 Credit offers were only for select members. Since you only registered recently, you were not selected when we chose members for this offer in October. If you had been chosen for either one of those offers, you would have seen a shipping code on
    the offer page for those offers. Since you were not selected, you did not receive a code for free expedited shipping, nor did you receive 50,000 Credits.
  6. Smwutches Win User

    XBOX REWARDS POINTS, MICROSOFT REWARDS POINTS

    The 50,000 rewards credits should show as pending 15 days after the console shipped.

    For assistance with the Microsoft Rewards points, you would need to contact their customer support. Their contact is listed on their redemption page.
  7. Misses Quinzel Win User

    XBOX ONE OFFER

    Thanks for the clarification, TheLostBoy1! The email that was sent was specifically for the 50,000 Rewards points. The £50 promotion was sent to users on their Xbox 360 dashboard, and is not related. You will want to post up in our
    Rewards Support forums about the 50,000 Rewards points. The Rewards points should be deposited in your account on 11/15/2014 for this promotion, so please hold off on posting until after that date.
  8. Smwutches Win User

    Please give me my 50,000 points.

  9. Smwutches Win User

    Please give me my 50,000 points.

    The rewards program is not run by Microsoft which is why regular Xbox support does not handle the program. They should have sent you here initially instead of telling you you were eligible. That is their mistake and they would need to be the ones to compensate
    you for incorrect information (usually they can only offer 1 month free of Live, they cannot give you rewards credits). Their reference numbers are only for phone and chat support. Rewards support has no access to that system. As Rewards support already stated,
    since you were not chosen for that offer, you were not eligible for the 50,000 credits.
Thema:

50,000 points customer support, please.

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