5 star VIP rating disappeared..!

I was looking to write a support ticket to query if I'm receiving the correct amount of Microsoft points to coincide with my purchases over the last month or so, on logging in to 'My Rewards' today I find I've lost my 5 star VIP rank and all records of previous
points and whatnot. Something is definitely amiss. My rewards for February seemed to only reflect 'MyMissions' and not the purchases with the 10% rebate I was expecting. So is this a problem that's affecting only myself or is it a larger scale problem affecting
everyone?

:)

 

Haven't received December My VIP credits yet.

Greetings,

I have yet to have my December credits show up in my account. I spent around $150 in December and my star rating went up to a 5* rating in My VIP but I haven't yet received the credits for the purchases I made in December, all of which should've been eligible
for My VIP.

I would appreciate anyone taking time to look into this,

Thank-you.

 

People are giving 1 star feedback to any positive Xbox One comments lol - how sad

^^ Guaranteed 5 star rating.

 

It's just a glitch. You'll just have to wait for everything to show back up.

 

Hello Jekkels Hiding,

Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.

Regarding your February payback which was deposited on the 8th, it may be lower than you were expecting due to the fact that purchases that go towards offers do not also go towards MyVIP payback. Therefore, your purchases that went towards Rewards Actually
did not also award payback. We see that you were awarded payback for your non-offer eligible purchases in February.