$5 Mixer promotion

Bubbajo1992 · Aug 17, 2018

Hopefully someone here can help, I've contacted Mixer, Microsoft Store, and Microsoft Rewards. The last one pretty much shrugged their shoulders and sent me here. I purchased a game during the "Get a $5 credit when spending 9.99 or more on Mixer Direct".
It's been 30 days and I have not received the credit and no one seems to even acknowledge anything about the promotion, a quick Google search finds it pretty quickly. How would I go about getting my credit?

:)

Bubbajo1992 · Aug 17, 2018

$5 Mixer promotion

I have checked both my messages and my account balance dozens of times over the past 2 months now. I am absolutely positive it has not been added without my knowledge.

Mixer Season 2 – Mixer A quick google search easily finds the promotion so i don't really understand why i keep having to find the page (even had to find it for the Microsoft support tech). Not trying to be rude but ive contacted at least
a dozen different people now and no one acts like they know anything about the promotion. Just passing the buck left and right.

onyxishere · Aug 17, 2018

$5 Mixer promotion

Sorry to hear it. Are you able to post a link to the offer itself so we can read more about it? Also, have you checked your Live messages to make sure the code hasn't actually arrived there? Be sure to check the Xbox Live section of the messages. Another
thing you can try is to check https://account.microsoft.com to see if the currency wasn't applied directly to your account.

Mad Money1423 · Aug 18, 2018

Hello,

I have heard from other Streamers, they told me that Mixer Direct is in beta mode as it may have flaws. For help follow this link Sign in to your Microsoft account

This link can help u report the purchase to microsoft.

Hope this helps!

ZombieJesterCOE · Aug 18, 2018

Hey there.

You can also contact the Mixer team directly who are very helpful.

Mixer | Interactive Livestreaming

Bubbajo1992 · Aug 24, 2018

Hello,

I have heard from other Streamers, they told me that Mixer Direct is in beta mode as it may have flaws. For help follow this link Sign in to your Microsoft account

This link can help u report the purchase to microsoft.

Hope this helps!
Click to expand...

Sorry but that doesn't really help, I've talked to payment and billing support several times and no one seems able to help.

Bubbajo1992 · Nov 3, 2018

Hey there.

You can also contact the Mixer team directly who are very helpful.

Mixer | Interactive Livestreaming
Click to expand...

Not trying to be rude, but I mentioned I contacted Mixer already. They told me because the transaction was processed through the Microsoft Store that they weren't responsible. This is seriously the worst experience I've had with any company. Everyone I
talk to just sends me to someone else, today I received an email saying they were closing my case regarding this issue because their Senior Management Specialist hadn't answered their emails.....Awesome.

ZombieJesterCOE

Hey there.

You can also contact the Mixer team directly who are very helpful.

https://mixer.com/contact

Mad Money1423

Hello,

I have heard from other Streamers, they told me that Mixer Direct is in beta mode as it may have flaws. For help follow this link https://account.microsoft.com/billing/orders?fref=home.card.payment-and-billing

This link can help u report the purchase to microsoft.

Hope this helps!

Bubbajo1992

I have checked both my messages and my account balance dozens of times over the past 2 months now. I am absolutely positive it has not been added without my knowledge.

https://learn.mixer.com/promotions A quick google search easily finds the promotion so i don't really understand why i keep having to find the page (even had to find it for the Microsoft support tech). Not trying to be rude but ive contacted at least
a dozen different people now and no one acts like they know anything about the promotion. Just passing the buck left and right.

onyxishere

Sorry to hear it. Are you able to post a link to the offer itself so we can read more about it? Also, have you checked your Live messages to make sure the code hasn't actually arrived there? Be sure to check the Xbox Live section of the messages. Another
thing you can try is to check https://account.microsoft.com to see if the currency wasn't applied directly to your account.

Bubbajo1992

Hey there.

You can also contact the Mixer team directly who are very helpful.

https://mixer.com/contact

Not trying to be rude, but I mentioned I contacted Mixer already. They told me because the transaction was processed through the Microsoft Store that they weren't responsible. This is seriously the worst experience I've had with any company. Everyone I
talk to just sends me to someone else, today I received an email saying they were closing my case regarding this issue because their Senior Management Specialist hadn't answered their emails.....Awesome.

$5 Mixer promotion