我购买了地平线极限竞速4后想退款，但我之前已使用xbox game pass游玩

[Mod Title Translation - I wanted a refund after buying horizon limit racing 4, but I've been playing with Xbox game pass before]

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请问还能退款吗，我11月22日购买的

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[[Mod Translation - Can I ask for a refund, I bought it on the November 22]

:)

 

游戏软件订单显示已拒绝，数日没有变化 [Mod Translation-Game software order display has been rejected, no change for several days]

我在极限竞速地平线4内购买内购项目，由于支付宝账户里余额不够，支付失败，随后发现游戏弹出并显示请重新购买。

也就是游戏本体被取消了，订单状态显示已拒绝，已经三天了还没有变化，请问要作何处理？我也没有收到退款，现在

已经重新购买了一份，可之前的订单还是显示已拒绝，也没有退款，请问一下要怎么做或者微软会如何处理？

订单号 [Mod Removed-Personal Info/Order #]

[Mod Translation-

I purchased an in-app purchase in the Extreme Racing Horizon 4. Since the balance in the Alipay account was insufficient, the payment failed, and then the game was popped up and displayed, please re-purchase.

That is to say, the game body has been canceled, the order status has been rejected, and it has not changed for three days. What should I do?I have not received a refund, now

I have re-purchased a copy, but the previous order still shows that it has been rejected, and there is no refund. What should I do or what will Microsoft do?

Order number [Mod Removed-Personal Info/Order #]

 

FIFA13促销下载故障

求高人指点! 我是正版机，在上海使用。近日在live上购买了FIFA13促销款，可以下载，也能在live上查询购买历史。但是，每次下载到最后一直提示"文件损坏"。 除后再下载，依然显示损坏。不知可能是何问题? 此前live上下载了FIFA13试玩版，成功游戏，未出现问题。谢谢了。

 

Hi there!

Thanks for reaching out to us with this issue! If you'd like to seek a refund for your purchase, then you would need to
contact Xbox Support to do so.

Hong Kong S.A.R.



Hours of operation:



Monday to Friday 10:00 am to 7:00 pm



Phone Numbers



30,714,868

I hope that this helps out!

 

我不知道为什么我以香港的地址购买了这款游戏，使我多付了一些价 ，我想退款，然后已国内的地址重新购买

[Edit - translation] - I don't know why I bought this game at the address of Hong Kong, which made me pay more for the price, I want a refund, and then I have re-purchased the domestic address.

 

Hello there,

Thank you for keeping us updated. Unfortunately, there is no way to request a refund through the Xbox forums. You will need to do as Amber said, and contact an agent during the hours of operation.

Thank you.