4K UHD Blu-ray problems - picture stuttering

Hello,

I recently purchased a new XBox One S and am having problems playing the 4K UHD Blu-Ray version of The Revenant. The picture is frequently stuttering. dropping frames, etc. The picture will seem to freeze for a half-second, then skip ahead a half second
or so while the audio remains constant. This starts within the first five minutes and happens throughout the film. The disc is brand new, just purchased this past weekend.

Please note that I tried playing the regular Blu-ray version that came with the purchase of the Revenant, with no problems. I also watched three other Blu-Ray movies, with no issues with stuttering or dropped frames. The only movie I'm having issues with
is the 4K UHD Blu-Ray version of the Revenant. I don't own any other 4K UHD Blu-Rays to test.

Also, the version of the XBox Blu-Ray app is the most recent version - I just deleted the app and redownloaded it yesterday. My Vizio TV is showing that it is receiving a 4K HDR signal from the XBox when the Revenant is playing.

Here are some other things I have tried:

-Two different HDMI cables (including the one provided by XBox) going from the XBox to the Vizio

-A hard reset

-Disabling and reenabling many settings, including 4K and 24Hz on the XBox

-Switching the XBox resolution to output a 1080p signal instead of 4K

-Turning off the BD Live capability on the XBox

-Making the XBox go offline (and unplugging the network cable) and playing the movie

The issue still persists regardless of what I try.

If someone could please advise how to solve this problem, I would appreciate it. Thank you.

:)

 

Xbox one S HDR Stutter

I am having the exact same problem. With HDR enabled, my 4K UHD version of the Revenant has stuttering and dropped frames. With HDR disabled, it plays flawlessly. Auto brightening is off, I don't have 50hz enabled (it's grayed out). I do have 24Hz enabled.
Disabling 24Hz, with HDR enabled, creates a washed out, almost colorless picture.

Also, I have tried two different brand new 4k UHD Blu-Ray Revenant discs (first one was exchanged at the store). My XBox Blu-Ray player plays standard Blu-Rays flawlessly, with HDR enabled, with no stuttering. So, it's not the player, and it's not the disc.
The problem occurs playing 4K UHD Blu-Rays, with HDR enabled. I also have the latest version of the app, and my Vizio P55-C1 firmware is up to date (it updates automatically).

 

4k playback on bluray player

Hey there ricedemon,

That's an odd issue for sure, one that we've not seen with 4K UHD discs. Which Blu-ray title are you playing that you're seeing this issue? To clarify, are you sure that you're using the 4K UHD disc and not the Standard Blu-ray? Can you share a picture of
the disc as well? Does the issue happen with all 4k UHD discs you try.

Let us know!

 

Hey there EmbodiedAlarm33,

Does this issue happen with other UHD movies as well? Or just with The Revenant? It's possible the disc is defective and the console's Blu-ray player is having a problem reading the UHD disc. You might need to exchange the UHD disc with the retailer if other
discs are working properly.

Let us know what you find out!

 

I have the same issue on every UHD blu-ray I have (currently 4). Tried cables and did everything that was asked to check.

 

I have this same issue. Happens with the martian, ninja turtles, labyrinth, batman v superman (only 4 i have).

 

Hey there PoeticLeopard83 and RedzUntouchable,

Are you both also using a Vizio Model TV? If so, what is the Model Number of the TV you're using and have you checked to see if there is any Firmware updates on the TV, as well as are you using the HDMI cable that came with the Xbox One S console?

Thanks!

 

Does your TV have a "motion-smoothing" feature?

Sometimes, disabling this feature (in your TV options menu) may help in cases like this, as you're preventing the TV from post-processing the image, which could possibly be the cause of stuttering.

 

I have the vizio P65-C1, and i have all the post processing settings off

 

Thanks for the info, as Internet Expert suggested, if your TV has a motion-smoothing feature, sometimes disabling this can help. Check and see if this is an option for you. If not, be sure to check and try this troubleshooting guide which can also help with
quality issues on a 4K TV.
Troubleshooting 4K and HDR on Xbox One S

 

Here is an update. I have a Vizio P55-C1, with the latest firmware. I have already tried all of the steps in the troubleshooting page, which are very basic things (try a different HDMI cable).

I exchanged the original 4K UHD Revenant disc for a brand new one, and still the playback was glitchy, stuttery. This was with all motion smoothing features turned off.

As an experiment, I tried disabling the HDR setting on the XBox. The disc played flawlessly, with no stuttering. I then reenabled HDR again, and played the same part of the movie, and it was stuttering.

As far as I can tell, we can eliminate these things:

The Blu-Ray player

The disc

Have there been any other reports of issues with Blu-Ray playback with the HDR setting enabled?

 

Of course, disabling HDR defeats the whole purpose of purchasing 4K HDR Blu-Rays.

 

Update: I tried the 4K UHD Blu-Ray version of the Martian (brand new), and the same problem occurred. Stuttering and dropped frames with HDR enabled on the XBox, and flawless playing with HDR turned off. Once again, auto brightness was turned off, motion
smoothing features turned off, my Vizio P55-C1 definitely supports HDR10 (it's getting an HDR signal from the XBox when I have HDR turned on) and firmware updates for the TV are automatic.

 

Hello, I have just tried the Revenant UHD Blu Ray on my Sony X85C and found flickering/stuttering 20 minutes in on HDR 4k.

Don't know if its the disc, the cables (which are latest spec) or the firmware of the xbox or tv.

 

Hello guys,

This problem is not with your Tv (mine is vizio m70-d3) or disc. It is a problem with the XBOX one S. I have had the same problem ever since I received my xbox. Tried two UHD discs, MAD MAX and Superman v. Batman. Both will play for a few minutes flawlessly,
color looks amazing. But then after a few minutes, the picture with stutter (go black for a sec or two). It will repeatedly do that. Xbox suggestion to switch the xbox to 1080p and leaving the tv on 4k setting does not fix the problem. I am using the cable
the xbox came with. I have connected it into the correct port on my tv. I will admit that everything else with the xbox works perfectly so far. Microsoft should know about this problem now, and should be working on some kind of firmware update to fix this.
Until then, I am using the VUDU app to watch 4k hdr movies, since the code that comes with the UHD discs will unlock the 4k version on the app. But too bad that VUDU on xbox is not 4k yet, so using Googlecast built in to the Vizio tvs. Looks freaking great
but requires using much gigs of data over internet, so please hurry up Microsoft with fixing this 4k BD problem with your brand new Xbox. Especially since Microsoft decided to take a shot at Sony for releasing their new PS without 4k hdr disc playback capability.