4k playback on bluray player

I just got my xbox one s and hooked it up to my 4k UHD Samsung tv. Games and all play in UHD upscale with it showing at 3840x2160. When I pop in a 4k bluray it plays at 1920x1080 24fps. Now when I put in the regular bluray it comes with it up scales it to
3840x2160 24fps. These numbers are coming from the info screen of my Samsung tv. Any thoughts on what's going on or how to get the 4k bluray to actually play right would be appreciated...thanks!

:)

 

Xbox one s 3D bluray playback broken after latest system software update

customer support ref 1407247049

3D bluray playback is not working anymore on Xbox one S consoles.

I have repeated the fault on 4 separate Xbox one S consoles and have gone through all troubleshooting reset etc with Customer support see ref number above.

The problem seems to be the 4K video output setting as when this is disabled all the consoles return back to being able to playback 3D bluray Discs. When 4K support is turned back on then 3D bluray playback stops working. Some 3D blurays said are worst than
others as it can hang the console I.e Spiderman Homecoming 3D and Pirates of the Caribbean salazrs revenge 3D. Other 3D blurays just fail to play and the TV goes into standby because no video signal is being output.

If you then change video output to 1080p and disable 4K output the same Bluray movies playback 100%.

I have spent the last 3 days trying to report to this serious software bug to Xbox customer support but they seem to be unable to take it in and get the software team on the case. They seriously told me to leave negative Twitter posts and negative feedback
on this forum for any action to be taken by the Xbox software team.

Can someone at Microsoft, Xbox please get your software team to investigate and fix what was broken in the last software update in regard to 3D bluray playback on the Xbox one S console.

By the way the same discs playback in 3D fine on the original Xbox one console that I still have.

Thanks

Mr K Young

 

Lip sync issue with blu ray app

Just from the Xbox bluray player app. Don't seem to notice the delays in any games. The passthrough on the console isn't active for sky q as of yet as doesn't support 4K. Even with optical or just direct to tv the bluray playback is unwatchable. As I said
before, films can be onto the next scene whilst the audio is still finishing up. This has to be software related.

 

Hey there ricedemon,

That's an odd issue for sure, one that we've not seen with 4K UHD discs. Which Blu-ray title are you playing that you're seeing this issue? To clarify, are you sure that you're using the 4K UHD disc and not the Standard Blu-ray? Can you share a picture of
the disc as well? Does the issue happen with all 4k UHD discs you try.

Let us know!

 

I just got my first 4k Ultra HD Disc and the same problem!