4K issue with my TV

N3eJ · Jan 4, 2018

Hello,

I have a problem with 4K settings for a TV : TCL U49S7606DS.

After setting TV connection in autodiscover mode, in TV 4K details my TV is compliant with 4K UHD 60 Hz at least for video game green tick (red one for HDR).

But in game (Assassin's Creed Origins) images are blurred. I guess the problem is due to the image refreshing because in the product specification for the TV,

the max HDMI resolution is 2160P/30Hz and on the xbox website (https://support.xbox.com/fr-FR/xbox-one/console/4k-on-xbox-one-technical-requirements) required
configurations are : 4K at 60 Hz

My question : how the console knows if the TV is 4K compliant ? because according to the xbox i should be able to play in 4K !

Thanks for answerring me.

Thomas

:)

fulles99 · Jan 4, 2018

Xbox One S - 4K issues

Do you manage to get this fixed? I've got the exact same issue with my Panasonic 4K TV - though my XBox is connected directly to the TV.

Booberry Radley · Jan 4, 2018

Can't Stream ME:Andromeda on Twitch or Beam in full Screen

Having the same issue with Screenshots and Clips. It sounds like 4K is the issue. I use an XboxOne S connected to a 4K TV.

Internet Expert · Jan 5, 2018

In order for a game to be displayed in 4K, the HDMI input that the Xbox is plugged into must support the HDMI 2.0 specification, meaning it must support 4K/60Hz (2160p/60Hz). HDMI 1.4 specification supports up to 2160p/30Hz, which the Xbox One X will not
utilize (and instead will use 1080p/60Hz). Some 4K problems can be fixed by checking the TV's own settings menus.

TCL TVs (as far as I know) have an option to configure which HDMI version it should use with the connected device, which can be found in the "TV Input" settings. Set it to "HDMI 2.0". Check your manual for the exact steps.

KayKay Lavan

Finally, I took my Xbox one s to my friend's house and connected it to a 4K OLED TV. And I can see the 4K and HDR signals working fine. I used the same HDMI cable that was connected to the 4K projector. But when connected back to the projector and selected
the option Allow 4K I see the message the TV doesn't support 4K. But Allow HDR is fine on the Projector. I don't know where the issue is. The projector seems to work fine with Apple TV 4K, Firestick 4K and nVidia Shield TV with 4K HDR signals. The issue seems
to be with the Xbox the way its detecting the signal on the TV.

Internet Expert

In order for a game to be displayed in 4K, the HDMI input that the Xbox is plugged into must support the HDMI 2.0 specification, meaning it must support 4K/60Hz (2160p/60Hz). HDMI 1.4 specification supports up to 2160p/30Hz, which the Xbox One X will not
utilize (and instead will use 1080p/60Hz). Some 4K problems can be fixed by checking the TV's own settings menus.

TCL TVs (as far as I know) have an option to configure which HDMI version it should use with the connected device, which can be found in the "TV Input" settings. Set it to "HDMI 2.0". Check your manual for the exact steps.

Spartan0244

I think it must be a problem with the hardware. I connected it to my 4K tv and had the same issues. It will not run 4k or 1080p.

Randolph Savage

Another thing i just tried is moving it to a 1080p TV (from my 4K TV). Not a single drop. Not sure if this could mean anything or not or if it could still be an issue at the xbox with 4K output

LD VAD3R

I had the Xbox S set to 4K which my tv is. I did what you said and it fixed the issue. IMO it looks better set to native 4K. Shouldn't I be able to have it set on 4K because that is what my tv is? Hopefully this just needs a firmware upgrade.

4K issue with my TV