4K HDR issue since last update

Hello,

I have a xbox one X since february 2018 and a panasonic TV TX-58EX780E since november 2017, all were perfect until 2 days, i had the last firmware on this TV, i don't know if this is the problem but, i can't have the hdr content for movies et games, but
with netflix tv app i can have hdr, with another 4K player, my tv is able to show hdr content, but no way from my xbox one X. Why?

The problem seems to come to xbox one x, i tested lots of devices to my TV, how can i fix it?

I guess it was a hdr10+ update for my tv.

Hi ive been having same issue .. normally thry say its the tv but in fact ita xbox format. My tv can display at 10bit 4k . But not 36 bit. Xbox doeant have 8 or 10 bit for hdr or 4k only 4k upscaling. My tv has no update.

Hey there Sigalakos,

We'd recommend going through this guide for troubleshooting at 4K or HDR related issues you may be having with the TV.

Troubleshoot 4K and HDR on Xbox One S

It's very likely since the TV doesn't support 10 bit, that the TV will be able to take full advantage of the HDR capabilities of Xbox One S. That guide will be best to help you confirm this though.

Hi there FootprintTrader,

Thanks for the reply and update on the issue with 4K features. I recommend to try the following article: Troubleshooting 4K
and HDR on Xbox One X and Xbox One S.

Give this a try and let us know the results.

Thank s for the response everyone. I appreciate it. I am probably going to get the 4k HDR TV from BestBuy before I finish tomb raider. Tomb Raider looks nice but I kind of want to see it with HDR... As for the TV, I am thinking of something more budget friendly
since the price dropped a lot compare to last year for 4k tvs.

Hi Bonney,

Thanks for the update on the issue. When you go into your 4K settings, is everything checked green? This is under Display and sound on far right says 4k details if 4k and HDR is running correctly all will be green.

Thanks,

Brad