4K doesn't work with epson5040ub projector - firmware update needed from xbox

Discus and support 4K doesn't work with epson5040ub projector - firmware update needed from xbox in XBoX on Consoles to solve the problem; we recently purchased an Xbox one and a new epson5040ub projector that came out in august of 2016. The connection between the two is fine and we can... Discussion in 'XBoX on Consoles' started by WigglyTree18031, Jan 21, 2017.

  1. 4K doesn't work with epson5040ub projector - firmware update needed from xbox


    we recently purchased an Xbox one and a new epson5040ub projector that came out in august of 2016. The connection between the two is fine and we can watch and stream content. However, we can't get 4K quality to work. We get the error code "your tv doesn't
    support this quality content".. however after calls to both epson and Xbox it looks like the solution to this problem is to have Xbox do a firmware update to allow 4K to "talk" to our projector. Epson said they have hand this issue with other players (Samsung
    was mentioned) and that a firmware update on the player (Xbox) side would solve the problem.

    I don't know how to request this specific firmware update but was directed to post in the forums by an Xbox technical support rep. Hopefully someone will see this who can help. Thanks!

    :)
     
    WigglyTree18031, Jan 21, 2017
    #1
  2. Orangebawx
    Orangebawx Guest
    Xbox one X and Epson 5040UB HDR10 for gaming.

    So me and my father just got the xbox one X and have it hooked up straight to the hdmi1 port on the projector and we cannot get HDR10 to work. The checklist says it doesn't support it even though i read that the projector can support HDR10 BT 2020 and i
    even selected it in the projector settings as well.

    On the xbox one x we have 4k 10 bit with all check marks except 3d selected.

    We also updated the firmware on the projector to the latest version and nothing.

    Any ideas?
     
    Orangebawx, Jan 21, 2017
    #2
  3. ThatShowTime
    ThatShowTime Guest
    4K content in Xbox one

    That's right!

    And remember: S and X consoles doesn't need firmware updates to play 4K content.
     
    ThatShowTime, Jan 21, 2017
    #3
  4. KayKay Lavan Win User

    Xbox One S doesn't recognise 4K compatibility on a 4K projector

    Finally, I took my Xbox one s to my friend's house and connected it to a 4K OLED TV. And I can see the 4K and HDR signals working fine. I used the same HDMI cable that was connected to the 4K projector. But when connected back to the projector and selected
    the option Allow 4K I see the message the TV doesn't support 4K. But Allow HDR is fine on the Projector. I don't know where the issue is. The projector seems to work fine with Apple TV 4K, Firestick 4K and nVidia Shield TV with 4K HDR signals. The issue seems
    to be with the Xbox the way its detecting the signal on the TV.
  5. Mister Mascot Win User

    Xbox One S and Epson 5040UB

    Hey all,

    From the research I've been looking at, these projectors don't appear to be using Native 4k over HDCP 2.2 and HDMI 2.0a It looks like the projector will accept a 4k Signal, but then downscale it to 1080p. This looks like the reason for it not working properly
    for you on the Epson 5040ub, EH-TW7300 and 6040ub.

    We'd recommend reaching out to Epson for further clarification on if the Projector displays in True 4K while using HDR.

    If it doesn't, than this would be the reason that 4K Blu-ray UHD discs are not playing at a 4K resolution and only at 1080p.
  6. PaidRug7705432 Win User

    XBox One X with Yamaha RX-V481 - no 4K

    I'm having similar problems with a Pioneer Elite SC LX501. Should support 4K upscaling and pass through. I have all video upscaling turned off and passing through to an Epson 4040 4K projector. When I remove the receiver from the equation, it is 4K brilliance.
    Plug into the receiver and the screen is blank. I"m arguing with Pioneer support about the length of my (brand new, high speed for 4K) cable just professionally installed.

    Either the XB1X needs to modify how it recognizes the HDMI handshake - or specify exactly what needs to be supported - or - Pioneer Elite needs to update it's pass through capabilities. Firmware was updated today, no luck.

    Really hacked on this. My media room setup is awesome and this was going to be the crowning jewel but it won't send a signal through my receiver to the Epson projector. If anybody has done this successfully I am dying to know how!
  7. ThatShowTime Win User

    4K content in Xbox one

    The original Xbox One cannot produce 4k images. Only the Xbox One S can (sampling) and the Xbox One X (true 4k).
    That's right!

    And remember: S and X consoles doesn't need firmware updates to play 4K content.
  8. Say “10” Win User

    XboxOne X 4k hdr problem

    I did. The only thing is that under the list of epson projectors that it wants you to choose from under the tv set up, it doesn’t list any 4k projectors. Only hd. And it’s been out for a year. I just don’t understand why 4k and hdr work with all of my
    other devices with the same settings. Only the xbox won’t work.
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4K doesn't work with epson5040ub projector - firmware update needed from xbox

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