47.99 promo gone wrong

I have been trying take advantage of 47.99 12 months xbox live promo I had on my Xbox one but everytime I went to hit buy it would come up with a error saying please try again later. So I called xbox and the guy helped me update my account and every thing
but still couldn't get it to go through. then he transferred me to the Microsoft store to see if they could do anything which then I find out Microsoft store does not handle with xbox live promotions. Which I still don't get why he transfered me there knowing
that they couldn't help me. So I called xbox today and talked to a supervisor he told me to post what has been going on here. I am a preview member and have been a member of xbox live for 8 years and I am also part of your elite and ambassador program . Can
u please help me with this.

Thank you

Joshua Rammelsberg

Gamertag-

:)

 

Dead Island

My local game were selling it at £47.99 lol

 

Gears of War 360 Collection

You don't qualify for the codes

thatthat Gears of war ultimate edition promo ended in the end of 2015 not 2016

The Gears of war 4 promos ended in 2016

Wrong promo and wrong end date

 

Hey Blazingblade84,

Sorry to hear about the billing issue. Unfortunately we are unable to assist with billing issues on a public forum, or make any price adjustments for any product. Our phone support is the primary team you will need to contact for these billing issues as
they are able to look into your account.

I understand the frustration that may have been caused by this, but the next best step is to reach out directly to our phone support team for assistance with billing issues. Please let us know if you continue to experience this issue after contacting again.

 

Hey Blazingblade84,

Did you contact our phone team since I have replied? As stated in the original post, this is an issue that we are unable to directly assist with on the forums as they are public. If you have contacted them since my post and have been sent to our forums again,
please private message me the reference numbers they provided so we can take a closer look.

To private message me, please click the tiny envelope below this post.

Thanks!