400+ games missing form library

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Check your account, if nothing has been changed, such as the email linked to the Microsoft profile, to find out if you have not been hacked.

Check if your purchases are still listed here:

https://account.microsoft.com/billing/orders/

if everything is ok, try the following

Excluding profile:

It is easy to remove a Microsoft account from Xbox One console as it is not necessary to sign in to the account. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the source/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding the account:

You can add your Microsoft account to any Xbox One console. See how:

Press the Xbox  button to open the dashboard.

Select your gamerpic in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I Agree.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

Hi Ve5tal,

Smwutches is correct, as it looks like those points were from one of the promotions you participated in, which have since expired. You can refer to the promotions terms and conditions if you have any questions or concerns.

Thank you.

Check your account at
https://billing.microsoft.com It'll show if the points were used, what they were used for, or if they expired. If you notice anything suspicious, you'll need to call support.

Hi, never heard anything about it but it could be fun. This kind of game is missing in the XBox library.

Yes I checked my order history they're not on there and this is the only account that I have and use