极限竞速：地平线4 存档丢失 [Extreme Racing: Horizon 4 Archive Lost]

Sorry to hear it. If you can let us know exactly what happened along with any error codes or messages you may have received we may be able to offer some assistance or tips

Otherwise you may need to contact Turn 10 support for more help

游戏开始提示需要同步数据，然后同步数据到99%不动，我点了关闭，提示本地存档比云端存档更新，是否使用本地存档，我选了是，之后进游戏发现之前玩的车辆以及全部数据没有了，变成了第一次进游戏的 子，我立刻卸载了游戏重新下载了一遍，但是下载好之后进游戏游戏存档没有了并且云端存档也没有了

[Translation-The game starts to prompt the need to sync the data, and then sync the data to 99% do not move, I click off, prompt the local archive than the cloud archive update, whether to use the local archive, I chose yes, and
then into the game found before playing the vehicle and all the data is gone, become the first into the game look, I immediately uninstalled the game and downloaded it again, but after downloading it went into the game archive there was no and the cloud archive
was gone. ]

Sorry to hear it. If you have played on a different device try launching the game there. Perhaps it did not quit properly last time.

Otherwise you may need to try Turn 10 to see if they can help

• Thanks for your reply, but I still can't solve it.
  
• How can I get in touch with Turn 10?
  

Hello Xbox Fan!

I understand it seems like you may have lost some game progress or are having trouble syncing your saved games from the cloud.

Please review this support article and see if they help resolve your issue

Syncing Xbox One game saves to the cloud error messages

You may also try removing and redownloading your profile to force it to sync back up or you can contact support at

Xbox Customer Support to discuss this with a representative

Please let us know with a reply if you still have issues after those steps

Thank you for reaching out