4 cobranças de 4 reais em 2 dias[4 charges of 4 reais in 2 days]

Luis GustavoSoares Longi · Sep 6, 2020

Caros,

Recentemente, vi no meu extrato do cartão de crédito dois lançamentos da Microsoft*Store no dia 4 de setembro de 4 reais e mais dois lançamentos de 4 reais no dia 05 de setembro. Em outras palavras, 16 reais em dois dias, para nada! Fui nas compras da minha
conta da microsoft para descobrir o que era isso e não aparece nada além das assinaturas que já possuo. Assim sendo, gostaria de saber:

1. O que são essas cobranças, haja vista que não comprei nada.

2. É legal fazer uma cobrança e não registrar o motivo, como aparece na minha conta?

Obrigado!

PS: coloquei o assunto com XBOX, mas não sei que compra foi essa!!!!

[Translation - Expensive,

Recently, I saw on my credit card statement two launches from Microsoft * Store on September 4 for 4 reais and two more launches for 4 reais on September 5. In other words, 16 reais in two days, for nothing! I went shopping for my microsoft account
to find out what it was and nothing appears besides the subscriptions I already have. So I would like to know:

1. What are these charges, since I didn't buy anything.

2. Is it legal to charge and not record the reason, as it appears on my account?

Thank you!

PS: I put the matter with XBOX, but I don't know what the purchase was !!!!]

:)

XBF Ezra G

Hello Luis,

Thank you for your post. I understand you are experiencing an issue with unauthorized charges on your account. To address this, please submit a

Refund Request to get in contact with a refund agent.

I hope this helps.

XBF Leo G

Hello Luis,

Thanks for keeping us updated. If the transactions were not made on any of your Microsoft accounts, we suggest
reaching out to Xbox Support. You can choose to request a call back or live chat with an agent. You may need to adjust your selections on the web page in order to get these options
to appear. Be sure to let us know the results Luis!

Luis GustavoSoares L

Boa tarde!

Não tenho como pedir reembolso pois a compra não aparece nas minhas compras da microsoft.

Quero apenas o reembolso imediato dos valores que foram lançados indevidamente no meu cartão.

São duas ocorrencias de 4 reais no dia 4 de setembro e duas de 4 reais no dia 5 de setembro.

Não autorizo taxas de verificação ou qualquer outro tipo de taxa.

Aguardo uma solução!

LGS Longhi

-[Translation - Good afternoon!

I cannot ask for a refund because the purchase does not appear in my microsoft purchases.

I just want an immediate refund of the amounts that were improperly entered on my card.

There are two occurrences of 4 reais on September 4 and two of 4 reais on September 5.

I do not authorize verification fees or any other type of fee.

I await a solution!

LGS Longhi]

Vinny #1

This is charged to validate your card, it will be refunded soon, just be patient.

===

Este valor é cobrado para validar seu cartão, ele será reembolsado em breve, apenas seja paciente.

XBF Javier R

Hello Luan,

We thank you for bringing this inquiry to our forums community, and understand that this concerns an extra charge to your account after already completing a purchase for a game.

Our suggestion here, please ensure that this extra charge appears within your
Microsoft order history as anything that is charged to your account will be well documented there.

If this does not appear within your order history, but you were charged for an item through the Microsoft store, we recommend getting in contact with our
customer support team so that the Microsoft account can be further reviewed/investigated.

Try this for us and then let us know the results.

Best wishes!

4 cobranças de 4 reais em 2 dias[4 charges of 4 reais in 2 days]