3rd Party Repair Warranty Policy

After looking into this more, it may actually void your warranty.

It is in the warranty policy that you cannot have your device repaired by a 3rd party (anyone other than Microsoft) and that repairs to damage done by the owner are not covered under warranty. So, even though you removed the sticker yourself, they cannot
confirm that it hasn't been attempted to be repaired (and is now defective because of this) or that you are actually responsible for the issue.

With the sticker not being removed, it shows that neither you or a 3rd party is responsible for the issue (because no one has opened the device). So you may run into issues getting it repaired by Microsoft under the warranty.

However, I think you can still pay to have the device repaired by Microsoft.

If it is an official Xbox One headset (Made by Microsoft), then log in on https://support.microsoft.com/en-us/devices register it, and book it in for repair. As it is out of warranty, then you will be charged for the repair.

If it is a 3rd party (Turtle Beach, Hyper X, etc, etc), then goto the 3rd party website and book a repair from them.

1) they will repair a console even outside of warranty

it is a paid repair for 99dollars depending on your region but you do get 1year warranty during which you can purchase extra warranty

2)

the third party is your issue

you can only have xbox support do the repair for you

unfortunately because you had an 3rd party open your console

xbox repair centers will not repair or touch an opened console



you will have to purchase a new console

ok two questions?

did you request a console repair from XBOX?

with paid repairs you get 1year warranty call them up

did YOU pay a 3rd party to repair the console?

if so then that would be your issue and self repair is not recommended

Hello,

We are not able to assist with anything in regards to a 3rd party repair. Doing so is a violation of the terms of use and unfortunately means that no one here nor even at Microsoft will be able to assist you with this matter. Even if you wanted to send your
console in for an out of warranty repair at this point, you will not be able to if something was messed up as Microsoft would refuse to repair it since it has been opened and 3rd party parts have been used.

Sorry.