366 day suspension appealed yet still being enforced a month later.

Brad Lucente · Jan 23, 2025

So i got a 366 day suspension. However, it has been appealed and yet it is still being enforced. It's been a month. I need an answer now or I like a refund for EVERY purchase I have made in the last 20 years because this is ridiculous. Microsoft has been absolutely awful trying to help with this. I have spent THOUSANDS with you and xbox. Figure it out today.

:)

Rodrigo Oliver

Hi Brad, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

The enforcement team can't be reached via support.

Please, sign in on the Enforcement page and check your suspension status.

If the appeal was approved, your account should have been reinstated.

https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history

Choose an enforcement action to review more info about the cause and effect of the enforcement in the pop-up window.

JoshGaming47

The enforcement team does not use the forums. The only information given for suspensions/bans can be found on the enforcement site and submitting a case review is the only way to contact the enforcement team. If they denied the appeal, there is nothing else that can be done.

So, let's clarify, you're stating even without proof, whether I'm guilty or not, my 366-day ban CANNOT under ANY circumstance ever be repealed once an appeal is denied?

Smwutches

Unfortunately the enforcement site would be the only place to find that information. Being that it's only a 1 day suspension, it would not be eligible for a case review (appeal).

AnnaKenten

Apparently the whole enforcement system is down. Mine is telling me I am a perfect player yet there is a suspension that i can't appeal. I have spoken to live chat and thry have said I have a 3 day ban. They are logging numbers of affected gamers to feedback to the enforcement team.

Just being advised to be patient, i will get access again.

KindGryphon

My account was banned in 2011 and now when I sign into the enforcement history to view the suspension it's blank. According to the enforcement history, I have no active suspensions or enforcement history. Yet I'm signed into my banned account.

I've wanted to attempt to appeal it, as it's been quite a long ban now for what it was banned for.

Any help?

Once it has been longer than 12 months, you cannot submit an appeal. That and the enforcement team website didnt exist back in 2011 (thats when they used a forums page) so because of that it wont show the suspension from 2011

366 day suspension appealed yet still being enforced a month later.