360 smartglass can't find my 360

I'm having this issue too. Xbox 360 is connected to the router with ethernet cable, devices are over wi-fi, 5ghz. Nothing will connect, Windows 10 app, iPad 2 app. Application won't run on my iPhone anymore with iOS 11.

i did all that, it still wont work for some reason

Hey there,

Do you have better results when you have the Xbox 360 console and your mobile device connected to the same wireless connection? Additionally, do you have a dual-band wireless router? If so, you may want to try naming the 2.4ghz and 5.0ghz networks different
names so you can identify which connection you are trying. Be sure to try both 2.4ghz and 5ghz connections to troubleshoot this!

For now, let's start with the basics by powering off your Xbox 360 console, unplugging your router and modem for 5 minutes, and then plug everything back in and try again.

I am having the same exact problem. Of course I have Smart Glass turned ON in the Xbox 360 console settings, I can see that I am logged into the same account through both smartglass and my 360 console, I am on a 4G network using smartglass on an Android
5.1.1 LGL43AL phone, and I have tried it numerous times with the 360 console plugged into my network with a LAN cable and without the LAN, using wireless mode. I get the same error screen posted by the original poster and tapping "TRY AGAIN" just keeps bringing
the same error message up again. Is anyone still working on this issue?

Hello!

This is still being worked on by the team that handles Xbox 360 Smartglass, apologies for the length of time it's taking to resolve this issue but we can assure you it's still in the process of being handled.

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Miss Share Bear

Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement
issues? Check our sticky HERE for the best info.

hello. I'm have same problem. There are solution? Please Microsoft team... Help us

Hey there!

Are you still running into trouble with the Xbox Smart Glass App? What is the exact error you're seeing? What is the make/model of the device you're using? Have you gone through the steps on this

page to see if they help out with what you're seeing?

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Miss Share Bear

Xbox Forums Staff

yes I did also try every step in that page as well and still no luck