360 profile issue on xBox

PeanutButter281 · Jul 29, 2019

When I start a 360 game on my xbox one x it crashes when it attempts to access the saved game data from the cloud. Tried this on multiple xboxes and same result. Also had someone else attempt to start the same game and it was fine. So it is specifically
my 360 profile. Any clue?

:)

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

XBF Crystal P

Hi there Cristian cuba,

Thanks for reaching out here in Xbox forums. I understand there is an issue with trying download the profile on the Xbox 360. I recommend to try the following articles to help troubleshoot the issue:

Try this out and let us know the results.

StuartATrueRed

Hi, re-downloading your Xbox 360 profile can sometimes fix issues like this. To do so, just start a xbox 360 game, go into the xbox 360 guide, and select x to sign out, then select downlod profile, then follow the instuctions to re-download your profile.

Obsessive Power

Hi,

As a legacy feature of the Xbox Live system you will already have an Xbox 360 profile for your account. You don't need have owned an Xbox 360, the 360 profile will have already been created when you joined.

As Xbox 360 backwards compatibility uses an emulated partial 360 dashboard, it expects to find an Xbox 360 profile. You can download this profile by entering the same email and password you use for the account on your Series X.

Note that the 360 dashboard can have issues with accounts with either overly long passwords, passwords with special characters (;~#) and spaces. If you have issues downloading your profile, you might need to change your password.

XBF Crystal P

Hi there Kinaify08,

Thanks for the update on the issue with the Xbox 360. If the console is not recognizing the profile. I recommend to try removing the account and re-downloading the Xbox Profile. Try this article: How
to add or remove an Xbox profile on Xbox 360.

Give this a try and let us know the results.

360 profile issue on xBox